Inside Sales Rep

Scientific Games:

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Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

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The Inside Sales Rep II (ISR or tel-sell rep) is the direct source of ticket sales for the Lottery. The ISR is responsible for contacting assigned Lottery retailers via telephone and securing orders for instant lottery tickets from those retailers, as well as handling Lottery and retail related questions and/or problems encountered, resulting in maximum sales of tickets through professional and thorough sales techniques.

Job Duties / Key Accountabilities

• Contact retailers within assigned call list on a regular call cycle within required timeframe
• Provide information and sales about new and existing games and promotions.
• Employ professional telephone sales techniques to ensure Lottery retailers order the appropriate number of packs for their sales and call frequency.
• Access appropriate computer screens and input sales and sales related data.
• Ability to maintain associated call levels in a fast-paced environment
• Develop positive working relationships with Lottery retailers, resulting in motivated, pro-Lottery attitudes wherever possible.
• Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
• Develop a sound business relationship with assigned Lottery Representatives and all retailers
• Handle incoming calls from Lottery retailers, resolving problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery related needs, ensuring that all calls receive complete attention and thorough follow-up.
• Coordinate activities with the Inside Sales Supervisor and comply with ACD guidelines
• Work toward achieving site KPIs and goals
• May be required to work in the warehouse periodically to assist with allocations or short staff
• All other duties as assigned.

Qualifications / Skills / Knowledge

Required

• High school diploma or GED equivalent
• Advanced understanding of telephone sales principles and techniques
• Excellent customer service skills
• Good written and verbal communication skills
• Good computer skills including, but not limited to, "MS Office" applications (Outlook 360, Excel, Word, Access, etc.)
• Ability to lift up to 40 pounds if/when assisting in the warehouse (if applicable)
• Ability to stand for up to 8 hours if/when assisting in the warehouse (if applicable)
• Positive and self-motivated attitude and ability to work with others as a team
• Ability to sit at a desk, stand, bend, lift as needed

Desired

• 1-2 years experience in customer service related role preferred
• Experience with the Lottery is a plus

Job Level Description

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

Qualifications

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Education

Must have a high school diploma or equivalency.

Years of Related Experience

Years of experience < 1-3 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.