Inside Service Sales Account Manager
Job Summary
Job Description
Extreme is seeking a motivated Inside Service Sales Representative to join their growing team. The role focuses on driving service revenue within a targeted territory by selling service contract renewals, upselling services, and promoting professional services and training. Responsibilities include quoting renewals, achieving sales quotas, collaborating with partners to cross-sell and upsell, managing customer service contracts, and reporting on pipeline opportunities. The ideal candidate will have strong communication skills, a desire to grow in service sales using consultative techniques, and experience with Salesforce.com and Microsoft Excel. Knowledge of software/hardware technologies and computer networking is preferred.
Must have:
- 2+ years Inside Sales experience
- Strong telephone communication skills
- Desire to grow in Service Sales
- Ability to work in a fast-paced team
- Experience with Salesforce.com
- Strong Microsoft Excel skills
- Strong German and English communication skills
Good to have:
- College Degree preferred
- Interest and knowledge of software/hardware technologies
- Experience with Computer Networking technologies
Perks:
- Up to 5% travel requirement
7 skills required
Job Details
Inside Service Sales Representative
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team
We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism. Our Inside Service Sales Representatives are responsible for a targeted territory’s service revenue, selling service contract renewals, upselling services, and selling professional services and training.
Position Responsibilities:
- Responsible for renewal quoting and upselling in a specified region/territory
- Attain monthly/quarterly/annual quota on assigned region/territory
- Weekly forecasting/commit – Service
- Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
- Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMA's
- Manage service contracts/renewals for customers in assigned region/territory
- Manage service sales campaigns and promotions for assigned region/territory
- Chase service renewal opportunities
- Regular pipeline and opportunity reporting both internally and externally, including SalesForce hygiene
- Spot product upsell opportunities and work with the product account team
- Work with internal teams to guard data integrity and manage service orders
Requirements:
- 2+ years in Inside Sales experience required
- Strong telephone communications skills comfortable calling on clients
- Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques
- Ability to work well in a fast paced, team environment
- College Degree preferred
- Interest and knowledge of software/hardware technologies preferred
- Experience with Computer Networking technologies a bonus
- Possess energetic and enthusiastic demeaner
- Experience with SalesForce.com required
- Strong Microsoft Excel skills required
- Strong German and English communication skills
- Up to 5% travel requirement
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