Intern (m/f/d) in QA & Support

4 Months ago • All levels • Quality Assurance

Job Summary

Job Description

As a QA & Support intern, you'll be immersed in two key areas of a games publisher, influencing game development. Your responsibilities include assisting the QA and support departments, independently handling support requests via email, collaborating with the QA department and Customer Communications team, testing games before and after release, documenting bugs for development teams, and supporting the Customer Communications department. The role offers insights into the games industry and requires a proactive, team-oriented approach.
Must have:
  • High affinity for games (PC and console)
  • Basic hardware knowledge and PC experience
  • Eagerness, initiative, teamwork, and flexibility
  • Independent and structured work style
  • Good to very good German and English language skills
Perks:
  • Working in a gaming-focused environment
  • A lively, creative, and open atmosphere
  • Exciting tasks and freedom for own ideas
  • A responsible job in a constantly evolving industry
  • Team fun and support
  • Fresh fruit, non-alcoholic drinks, and a recreation room
  • Office is within walking distance of the main train station
  • Various food options nearby
  • Company apartment (shared; if available)

Job Details

Die Kalypso Media Group ist ein unabhängiger Publisher und Entwickler von interaktiver Unterhaltungssoftware mit mehr als 170 Mitarbeitern an insgesamt zehn Standorten in Deutschland, England, Frankreich, den USA und Japan. Vier zur Gruppe gehörende Entwicklungsstudios in Deutschland sorgen gemeinsam mit weiteren internationalen Games-Entwicklern für ständigen Nachschub für alle modernen Premium-Plattformen an neuen Computer- und Videospielen wie der weltbekannten „Tropico“-Serie, „Commandos“ oder „Railway Empire“.

Als Verstärkung für unser Team in unserer Zentrale in Worms, vergeben wir einen Praktikumsplatz im Bereich QA & Support. An der Schnittstelle zwischen QA und Kunden-Support erhältst Du einen Einblick in 2 wichtige Arbeitsbereiche eines Games Publishers, die aktiven Einfluss auf die Entwicklung und Weiterentwicklung unserer Spiele haben.  

Deine Aufgaben:

  • Unterstützung der QA-und Support-Abteilung
  • Eigenständige Bearbeitung von Support-Anfragen via Email
  • Enge Zusammenarbeit mit der QA-Abteilung sowie dem gesamten Customer Communications Team
  • Testen von Spielen vor und nach der Veröffentlichung
  • Erfassen und Dokumentieren von Bugs für die jeweiligen Entwicklerteams
  • Unterstützung der Customer Communications Abteilung

Dein Profil:

  • Hohe Games-Affinität (PC und Konsole)
  • Grundkenntnisse im Bereich Hardware und Erfahrung im Umgang mit PCs
  • Einsatzbereitschaft, Eigeninitiative, Teamfähigkeit sowie Flexibilität
  • Selbstständige und strukturierte Arbeitsweise
  • Gute bis sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

Wir bieten:

  • Arbeiten, wo Games zu Hause sind – getreu unseres Mottos: Where Games live!
  • Eine lebendige, kreative und offene Atmosphäre in einem wachsenden Unternehmen
  • Spannende Aufgaben, Freiräume für die Entwicklung eigener Ideen und Initiativen sowie kurze Entscheidungswege
  • Eine verantwortungsvolle Arbeit in einer sich stetig weiter entwickelnden Branche
  • Play Games, Love Games, Live Games: Ein Team, das zusammen Spaß hat und füreinander einsteht.
  • Vitamine, Koffein & Spielspaß inklusive: Frisches Obst, alkoholfreie Getränke und ein Recreation-Room mit Tischkicker, Konsolen und Brettspielen stehen zur freien Verfügung.
  • Nachhaltigkeit hat die Nase vorn: Unser Büro liegt fußläufig zum Hauptbahnhof.
  • Fast Food oder doch gesund? Unsere zentrale Lage hält ein reichhaltiges Essensangebot für die Pause bereit.
  • Starthilfe benötigt? Kein Problem – wir helfen mit einer Firmenwohnung (WG; falls 
    verfügbar).

Interessiert ?

Dann freuen wir uns auf Deine aussagekräftige Bewerbung mit Anschreiben, Lebenslauf und Zeugnissen.

Wir legen viel Wert auf ein Bewerbungsschreiben. Sieh es nicht als lästige Pflicht, sondern als eine zusätzliche Chance, in der Du zeigen kannst, wer Du bist/mit der Du uns mehr über Dich erzählen kannst.

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About The Company

The Kalypso Media Group is a privately owned, global, independent developer and publisher of interactive entertainment software with more than 170 employees worldwide, operating from a total of ten offices across Germany, the United Kingdom, France, Japan and the United States. Furthermore, the group owns four development studios – Realmforge Studios (Munich), Claymore Game Studios (Darmstadt), Gaming Minds Studios (Gütersloh), Gaming Minds Paderborn (Paderborn) – to secure a constant supply of high quality games and works with multiple leading independent developers. With a strong focus on strategy games for a global audience on all modern platforms, Kalypso Media Group's IP portfolio includes internationally popular game series such as Tropico, Commandos, Port Royale, Dungeons, Sudden Strike and Railway Empire.

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