Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
We are seeking a capable and customer focused intern for the position of Viewer Experience Intern for Disney Streaming covering Disney+ APAC (excl KR and JP). This role is within the Global Partner Management team and will work closely with our APAC Business Process Outsourcing (BPO) partners.
This individual will report directly to the Viewer Experience (VX) Manager, APAC and will collaborate cross-functionally with the broader Disney Streaming team, the global VX team, as well as groups and stakeholders from business units across The Walt Disney Company.
We require an individual who is highly motivated to bring the best customer experience to our viewers. You possess strong communication and organizational skills, and you are comfortable working in a fast-paced environment autonomously.
Responsibilities:
Operational performance management
Team collaboration
Problem solving
Assist with investigatory work, analysing performance data to identify trends and root causes and reviewing samples of data to pull out specific examples illustrative of particular issues
Audit and troubleshoot product issues, providing escalations to product and engineering teams as necessary
Internship Requirements:
*Please apply to this job posting only if you are available for a full-time internship during the stated period. Please note that only shortlisted candidates will be contacted.
Requirements:
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.