IT Analyst- Level 2 Support (Audio/Video Specialist)

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

Flow Corporate is seeking a motivated IT Analyst with strong Level 2 IT Support experience and deep expertise in Audio/Video systems, conferencing technologies, and production environments. The ideal candidate will have verifiable, hands-on experience running events, managing video conferencing systems, and supporting production-quality audio and video setups. They should also bring strong networking knowledge and a proven background in IT support.

Responsibilities

• Provide Level 1 and Level 2 IT support for corporate end users, including troubleshooting hardware, software, networking, and system issues.
• Manage and support audio/video conferencing systems and event production equipment across corporate offices and events.
• Set up and operate podcast recording equipment and dedicated podcast spaces for corporate communications and initiatives.
• Plan, configure, and run live and virtual AV events, ensuring high-quality delivery for corporate functions.
• Support and administer the Google Workspace Suite of Apps used throughout the corporate environment.
• Maintain, configure, and support networking equipment to ensure reliable connectivity across corporate sites.
• Build and maintain strong vendor and industry relationships for AV, conferencing, and production needs to benefit corporate operations.
• Collaborate with IT team members to deliver projects and ensure business continuity within corporate operations.
• Document procedures, system configurations, and troubleshooting guides tailored for corporate environments.
• Perform additional related duties as assigned.

Qualifications

• Proven, hands-on Level 2 IT support experience.
• Extensive, verifiable expertise in audio/video conferencing, event production, and AV system setup.
• Experience running events with conferencing and AV systems in live and hybrid corporate environments.
• Strong knowledge of podcast equipment and dedicated space setup.
• Proficiency in Google Workspace Suite of Apps.
• Solid understanding of networking fundamentals (LAN, WAN, Wi-Fi, troubleshooting).
• Strong problem-solving, organizational, and communication skills.
• Motivated, resourceful, and capable of working independently and collaboratively.
• Ability to maintain and leverage strong professional contacts and resources within the AV and IT fields to support corporate initiatives.

This role is onsite 5-days per week in our Miami, Florida location.

Benefits

• Comprehensive Benefits Package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings