General Summary:

Job Summary

As an IT Engineer, you will play a key role in supporting and evolving our IT infrastructure to ensure stability, security, and scalability. Working within a cross-functional team, you’ll help modernize legacy systems, deploy new technologies, and provide reliable support to end users. This position is ideal for someone with a strong technical foundation who is eager to grow and contribute to mission-critical operations in a secure environment.

Your Guiding Principles

• Adaptability – You shift gears easily when priorities change and apply structured troubleshooting to find alternate solutions.
• Automation – You seek opportunities to replace repetitive tasks with scalable, code-driven solutions.
• Collaboration – You thrive in a high-trust, team-oriented environment and communicate effectively with peers.
• Data-Driven – You support decisions with facts and apply logical, analytical approaches to problem-solving.
• Debugging – You are skilled in debugging and apply these principles routinely and effectively.
• Security – You understand how to layer appropriate security throughout the solution lifecycle and recognize the implications of deployment decisions.
• Self-Driven – You can prioritize your work and manage your time effectively at both the personal and team level.
• Stability – You deliver reliable support and understand how disruptions impact users and business operations.
• Sustainability – You avoid one-off solutions and focus on scalable, maintainable systems that align with standards and long-term goals.

What You Bring

• Experience supporting servers and workstations across a variety of operating systems, primarily Windows and Linux.
• Ability to adapt to changing environments while maintaining reliable and consistent support for customers.
• Strong communication skills and a collaborative mindset.
• A passion for learning and a systematic approach to troubleshooting and problem-solving.

Key Responsibilities

• Manage and resolve support requests through a help desk ticketing system, ensuring timely communication, accurate documentation, and high-quality customer service.
• Troubleshoot and debug moderately complex issues across networks, systems, and applications; perform root cause analysis and escalate when necessary.
• Support IT security practices by applying updates, monitoring for vulnerabilities, and assisting with compliance-related tasks.
• Monitor system and application performance, identify trends, and contribute to performance optimization strategies.
• Help prioritize tasks and manage time effectively, both independently and within a team, while maintaining focus on project goals and deadlines.
• Collaborate with project leads and internal teams to resolve technical issues and ensure smooth project execution.
• Document technical issues, solutions, and system configurations to support team knowledge sharing and future troubleshooting.
• Assist in the development and deployment of hybrid IT environments, ensuring solutions align with business requirements.
• Work with business stakeholders to ensure systems and applications meet user needs and functional specifications.
• Present technical findings and proposed solutions to both technical and non-technical audiences.
• Create or contribute to user-facing documentation and training materials to support onboarding and system adoption.
• Build relationships with colleagues across departments to share insights, gather feedback, and improve cross-functional collaboration.
•   Participate in technical discussions and contribute to decision-making on system architecture and implementation paths.

Minimum Qualifications: