IT Operations Analyst, KMGH

Are you passionate about technology and ready to be the backbone of a dynamic newsroom? KMGH in Denver, Colorado is seeking a skilled IT Operations Analyst who will provide essential support, configuration, and maintenance of our local area networks, operating systems, application software, and hardware. You'll play a crucial role in keeping our team connected and our technology running smoothly in accordance with Scripps IT policies and procedures.

WHAT YOU'LL DO:

• Provide desktop support for local users to include workstations, laptops, printers, and copiers
• Gather feedback from end users regarding system performance
• Provide effective levels of support and guidance to employees regarding the use of systems and technologies available on network
• Provide advice and technical training to users
• Maintain voice, data and video systems
• Notify appropriate management when users or organization is negatively impacted by voice, data, or video systems issues and recommend possible solutions
• Research and evaluate new technologies, make recommendations as required
• Keep current with technology development, trends, and regulations to ensure effectiveness and compliance
• Respond to technology requests and issues in a timely manner

WHAT YOU'LL NEED:

• Bachelor's degree in IT or related field; or equivalent experience
• 2-5 years of general IT experience
• Basic knowledge of networks, business and publishing systems and production systems

WHAT YOU'LL BRING:

• Working knowledge of Azure/Entre, Intune, Jamf, and similar Enterprise tools desired.
• Proficient with network protocols, troubleshooting techniques, and diagnostic tools.
• Excellent communication skills and the ability to work effectively with employees to understand and resolve technical issues.
• Outstanding customer service skills
• Ability to document technical support activities and maintain accurate records.
• Provide technology support in a timely and accurate fashion to all employees either in person, by phone, or other collaborative methods.
• Ability to be on call and support a 24-hour/day and 7-day/week operations environment as needed.
• Ability to lift up to 50 lbs.
• Ability to work within a team environment.
• Ability to read, analyze and interpret technical materials
• Ability to work independently with moderate supervision

WHERE YOU'LL LIVE, WORK AND PLAY:

Denver, Colorado offers an incredible quality of life with its perfect blend of urban sophistication and outdoor adventure. Known as the "Mile High City," Denver sits at the base of the Rocky Mountains, providing unparalleled access to world-class skiing, hiking, and mountain biking just minutes from downtown. The city boasts a thriving craft beer scene with more breweries per capita than any other U.S. city, along with a vibrant arts district, professional sports teams, and a growing tech industry.

Denver's downtown core features excellent dining, shopping, and entertainment options, while neighborhoods like RiNo (River North Art District) and LoDo (Lower Downtown) offer unique cultural experiences. With over 300 days of sunshine annually, mild winters, and a strong job market, Denver consistently ranks among the best places to live in America. The city's commitment to sustainability, extensive bike paths, and excellent public transportation make it easy to enjoy everything this dynamic metropolitan area has to offer.

#LI-SM2 #LI-Onsite

COMPENSATION RANGE:

Annual Salary: $73,000.00 - $80,000.00

Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in Colorado.

WHAT WE OFFER (ADDITIONAL BENEFITS):

• A career path to grow your professional experiences
• Full medical, dental and vision benefits, as well as certain other health and wellness benefits
• Retirement savings plan with company match
• Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.