IT Service Desk Analyst

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a IT Service Desk Analyst for a Fortune 500 Fintech client.  Teams are very collaborative and have a passion for creating cutting edge customer experiences. Onward Search provides benefits / weekly paychecks (W2) for duration of the contract.

Our direct Fortune 500 client is looking for someone to join the Technology team to respond to and monitor incidents and service requests within the ticketing system. Maintain accurate ticket status and provide timely follow-up to end-users. This is a 6 – month contract + extension and possible convert to perm. The team is located in San Francisco, CA, and the role is fully remote.
 
IT Service Desk Analyst Responsibilities: 

• Provide configuration and troubleshooting support for all systems.
• Handle problem resolution, escalation, and follow-up for complex user issues.
• Perform hardware upgrades, disposal, and inventory.
• Manage remote imaging, new hire setup, termination, and relocation.
• Conduct server and desktop updates to ensure security.
• Troubleshoot network, printing, email, and connectivity issues.
• Maintain basic network hardware and Wi-Fi.
• Manage project deliverables, prioritize tasks, and track progress.
• Build positive relationships through effective communication and timely resolution of issues.

IT Service Desk Analyst Requirements: 

• You should have a technical degree or related work experience.
• Experience in a service desk or IT customer service role.
• Technical support skills are a must.
• Other skills: Chrome, Mac OS,  malware, documentation, closing tickets, maintenance
• Additionally, basic knowledge of network hardware maintenance (wired and Wi-Fi) is required.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this  IT Service Desk Analyst opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

This position has an application deadline of December 20, 2024. 

 

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.