IT Service Desk Specialist

Job Description:

CyberArk is seeking a full time IT Service Desk Specialist. As an IT Service Desk Specialist you will maintain and provide support of computer systems and networks for the company’s employees around the globe.  You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.

This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.

Job requirements - a must have:

• Monitoring, maintaining, troubleshooting computer systems and network problems
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
• Min. of 3 years prior experience as an IT support
• Strong knowledge of Microsoft Windows operating system, Microsoft Office products, Mac operating system and Mac management
• Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
• Active directory maintenance
• Office 365 and corporate software related support
• Supporting the roll-out of new applications and hardware
• Knowledge and experience in supporting development (R&D) teams
• Ad hoc tasks as needed

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