Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.​

We seek individuals who live our core values of innovation, responsibility, and passion. At TOMRA, we boost innovation, encouraging our team members to take calculated risks that can lead to groundbreaking solutions, challenging the status quo. We value passion in our workforce; it's the driving force behind customer commitment and a relentless pursuit of success.

We believe in fostering a responsible, inclusive, and safe mindset among our employees, one that prioritizes our customers, products, and each other. We encourage every team member to take responsibility for their actions and decisions, contributing to a culture of accountability and trust.

Join the resource revolution!

Job Description

As an IT Support Specialist, you will be part of the global IT ServiceDesk Team, delivering reliable, professional, and timely support to end users with a strong customer-centric approach. You’ll help ensure a seamless IT experience by resolving issues and providing services from the Group IT Service Catalogue.

You’ll work closely with the Group IT Service Delivery team to keep our internal customers productive with state-of-the-art IT equipment, and may also support divisional systems when applicable.

We’re looking for someone who is a quick learner, takes initiative, and brings positive energy and a go-getter attitude to every task.

Responsibilities:

User Support

• Provide L1 Service Desk support to end users.
• Manage the IT onboarding process for new hires.
• Manage hardware collection in the offboarding process.

IT Service Management

• Handle IT requests and incident reports based on assigned priority
• Collect the required information to escalate to L2/L3 support and help in troubleshooting
• Review global tickets within your groups and collaborate with the global IT Service Delivery organization
• Report and coordinate support case with 3rd parties (hardware / software /service provider)

Client Administration

• Prepare client computers, mobile devices, access cards for new employees
• Support users with Windows based client computers and other IT provided equipment
• Help senior IT staff with administration and facility work
• Audit client computers and report compliance issues
• Perform hands-on maintenance and support when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes

Asset Management

• Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and ensure the asset records are maintained
• Manage local equipment (e.g., conferencing systems and printers)

Infrastructure Management

• Check local IT infrastructure, assuring that all systems are in accordance with establish procedures
• Support local needs if part of the service catalog
• Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware

Qualifications

• University degree in Computer Science (B.Sc.) or at least 2 years of experience in similar positions
• Superior knowledge of Windows and Microsoft 365
• End user IT support experience
• Experience with communication and collaboration systems (Outlook, Teams, M365)
• Experience with iOS and Android Mobile OS
• Basic network technology and security knowledge (WAN, LAN, WLAN)
• Basic Windows Server (2019/2022) or Linux administration knowledge
• Basic Microsoft Entra & Intune Cloud Computing experience.
• Certification in Basic IT Service Management Tools (e.g. ITIL 4 Foundation) is a benefit
• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting skills
• Ability to travel domestically and internationally, up to 10% of time

Additional Information

Pay Band

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated annual base pay range for IT ServiceDesk Specialist position is $25.00 to $32.00 per hour. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan options that cover premiums at 100% for employees
• Be part of a renowned Gold Level 2023 Cigna Healthy Workforce Winning organization
• Healthy PTO policy with 31 days annually (sick, vacation, holiday) which increases with each year of seniority
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

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