IT Support Analyst

Please note we are unable to provide international VISAs or relocation for this role. It is also a 5-day-a-week in-office position, with some evening and weekend work on a rota, so the successful UK-based candidate must be able to comfortably commute to our Chancery Lane office in Central London.

At Framestore’s Oscar-winning Technology team, innovation is at the heart of what we do, whether this be developing new techniques, new ideas or creative new ways to tell our clients’ stories. Underpinning all of this is a long tradition of research, technology and development - from engineering our bespoke software solutions to gaining early access to bleeding-edge technology and forging vibrant partnerships with leading academic and scientific institutions.

Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.

The Role

Framestore’s Systems Support Team is growing and we are looking for an IT Support Analyst! This is an entry-level position to join our 1st line support team, dealing with all IT systems-related queries and issues. This role is perfect for someone who has recently graduated from college/ university or is in the early stages of their career. Based in our London office, this hands-on role is your chance to jumpstart your career in a dynamic, tech-driven environment.

As an IT Support Analyst, you’ll handle a variety of responsibilities that keep our technology running smoothly.

You’ll also:

• Be the first point of contact for all tech incidents and requests, managing them through our JIRA service desk
• Configure workstations (both hardware and software) - diagnosing and replacing hardware components
• Monitor our systems, manage assets and loan equipment, and provide on-site AV support for meetings and events

We’re looking for a tech enthusiast, someone with a genuine passion for technology and an eagerness to learn. Excellent problem-solving skills, with a flexible and proactive approach to your work, as well as someone with a strong ability to work under pressure, meet tight deadlines, and communicate effectively with team members and other departments. If you're ready to tackle challenges, work in a collaborative team, and develop your skills in a supportive and innovative environment, we would love to hear from you.

Job requirements

Core Experience

• Genuine passion and interest in working with tech
• Hands-on hardware experience - PC Mods, builds, upgrades, repairs
• OS Experience with Mac, Linux or Windows
• Basic scripting language (PowerShell, bash or Python)
• Eagerness to learn
• Good problem-solving ability
• Keen to work as part of a team
• Strong communication and interpersonal skills

Nice to Have Experience

• Application support and deployment
• Active Directory management
• Configuration Management (Puppet, Ansible)
• Windows Systems administration and deployment (WDS, SCCM/MDT, WSUS)
• Networking (Layer1, Layer2)
• VOIP Knowledge (PBX, SIP)

Our Commitment

Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities, and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.

Accessibility Statement

Our London studio is fully accessible, with step-free entry, accessible toilets on all floors, and quiet spaces available. We are committed to supporting disabled colleagues and providing an inclusive workplace for everyone.

Application Process

To apply, please click the ‘Apply’ button to complete the linked application form above or if you are unable to do so you can submit your resume and portfolio to recruiters@framestore.com with the subject line: IT Support Analyst - London

We review all applications manually and do not use artificial intelligence to screen candidates. If you require any adjustments or support during the application process, please let us know—we are happy to accommodate your needs.