IT Support Technician I

Description

IT Support Technician I

Bogota, Colombia

\*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED\*

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

The Anthology Information Technology department is focused on supporting Anthology's global workforce. As IT Support Technician I, you will play a vital role in ensuring seamless operations of internal systems, delivering efficient support for desktop and laptop environments, and proactively addressing technical issues to minimize disruption to the day-to-day work of employees.

A successful candidate will be a dynamic self-starter capable of working independently with minimal supervision, with very strong collaboration and communication skills to work as a member of the IT Service Operations team. We value a customer service focus as much as strong technical skills.

Primary responsibilities will include:

• Providing support for Windows and MAC based end-user computing systems, including desktops and laptops
• Responding proactively to user-reported issues via the Helpdesk tool, phone, and IM while adhering to defined SLAs
• Troubleshooting and resolving issues related to Azure and Office 365 platforms
• Installing and troubleshooting Microsoft products, ensuring minimal downtime for employees
• Demonstrating basic knowledge of Windows patch management systems
• Monitoring alerts for server and network infrastructure and escalate as needed
• Assisting with desktop and laptop OS installations and having a solid understanding of hardware configurations
• Working collaboratively with internal teams and external vendors to resolve technical issues efficiently

The Candidate:

Required skills/qualifications:

• Bachelor’s degree or diploma in Computer Science Engineering or a related field
• 0-2 years of experience in IT support roles
• Proficiency in troubleshooting and resolving issues in Azure and Office 365
• Hands-on experience with Microsoft Endpoint Manager and Microsoft products installation and troubleshooting
• Basic knowledge of virtualization tools like Hyper-V and VMware
• Basic knowledge on DNS, DHCP and network topologies
• Willingness to learn and work in rotational shifts
• Fluency in written and spoken English at CEF B2 level or above

Preferred skills/qualifications:

• Familiarity with Microsoft deployment tools
• Understanding of AD, DNS, DHCP, and network infrastructures
• Ability to monitor server and network infra alerts proactively
• Basic understanding of Windows patch management systems and security protocols
• Strong multitasking skills and a proactive approach to problem-solving
• Excellent communication and coordination abilities for collaborating with internal peers and external stakeholders
• Positive attitude with a willingness to learn and adapt to a dynamic environment

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.