Java Support /Application Support

Job Description

Designation : Tech Lead

Location : Connaught place Delhi

Working days ; All bank working days

Role of Java Support /Application Support:

Mandatory Skills (Exp 8 yrs to 12yrs Java Support /Application Support role)

• Have handled Application Support (Banking) with hands on Incident
• Management / Escalation procedures / Working with multiple Vendors.
• Reporting and Tracking of Issues/Ageing/Resolution.
• Strong Interpersonal skills.
• Process oriented Individual.
• Capability to work with multiple application/infra teams on tracking/resolving issues and documenting Root cause.
• Mentor junior folks on incident handling.
• Identify patterns of repeat issues and work with teams on resolution.
• Manage & Track Change control for Infra/Application.
• Participate in Change Control Board and Manage inter application dependencies
• Monitor and track availability of services.
• Coordinate and document DR Dills
• Work with teams in Documenting Operational procedures
• Manage and Handle workload of L1/L2/L3 Teams.

Supplementary Skills

• Vendor resource management
• Exposure to Retail/Corporate Banking functionality

Role:

Result-oriented professional with over 11 years of rich experience in Production Support, IT Support, Process improvement and People Management, LOS/LMS, Payment Gateway, POS, Cards , Wallet, Fintech & MSME Lending , BNPL. Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation & Project Management with excellent in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction

Skilled in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality mgmt. and so on

Performance-driven professional with proven excellence in stakeholder management; set up project delivery strategy, operations readiness & internal controls in the organization

Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores

Capable in managing, leading & training teams for running successful process operations & experience of developing procedures, service standards for business excellence