Junior Functional Support Engineer

Job Description

Handle incoming questions and bugs reported by customers, which have been identified as issues in the OneSumX for Risk Management application.

Identify the specific issue out of the overall problem that is reported.

Reproduce the problem on a local environment and once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem).

Report the issues to the development team in case is a bug in the software or offer support to the customer to resolve the addressed problem.

Requirements:

• Bachelor's degree in Economics or Finance with specialization in Banking, Capital Markets; Students in their final years are also eligible)
• Understanding of financial concepts and banking instruments
• Good knowledge of Excel
• Advanced level of English; Other languages are considered an asset

Personality / Personal traits:

• Organization: Personal organization is a major factor in your success
• Writing capacity: Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style
• Team player
• Persevering: some issues may require repetitive trials & tests
• Excellent communication (written and oral) and interpersonal skills
• Responsible, methodical and organized
• Self-learner: willing to learn and adapt to the dynamically changing environment
• Assertive, being able to make expert decisions based on personal judgement

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
• Annual incentive plan based on division financial performance and your seniority
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
• Corporate Health Insurance
• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
• Up to 28 days of annual leave based on seniority
• We have a strong Work from Home culture and take into consideration punctual needs and more
• Flexible working schedule. You’ll find the flexibility for balance in your life
• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world