Junior IT Support Specialist

Who We Are

PixelPool is an international 3D visualization company with offices in Sofia, The Hague, and Portland working together. We combine fashion and technology to create photo realistic visuals for leading design studios and premium retail brands.

We help designers prototype, present, and refine their ideas through digital clothing visualizations – from 3D stills and animations to interactive 3D VR environments and applications.

Who we are looking for

For our office in Sofia, we are looking for an in-house Junior IT Support Specialist to help us with all IT-related issues and to provide technical support to our team. The role could be full- or part time.

The Junior IT Support Specialist will play an essential role in ensuring that our technology infrastructure runs smoothly and efficiently and will help ensure optimal use of our hardware and software technologies, enhancing system performance, and securing data.

Responsibilities:

Your role will be diverse, with some of the activities being related to:

• Respond to Jira Service Desk tickets and support requests, prioritizing and escalating issues as necessary.
• Provide technical support to on-site and remote employees by troubleshooting hardware, software, and network-related issues promptly and effectively.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Provide the necessary IT equipment to employees and monitor inventory.
• Resolve technical problems by collaborating with team members and external vendors, ensuring minimal disruption to daily operations.
• Support new projects related to corporate and production IT infrastructure.
• Support the local IT tasks in the Information Security Management System.

Job requirements

Must haves

• 1+ year of experience in providing IT support, troubleshooting hardware and software issues, and maintaining computer systems.
• Good working level of English.
• Solution-driven and pro-active mindset.
• Basic network infrastructure knowledge.
• Excellent communication, time-management, and organizational skills.
• Prioritization skills and ability for quick and accurate execution of tasks.
• Great attention to detail and problem-solving capability.

Nice to have

• Jira / Confluence knowledge.
• Experience with ISO27001 and Information security management systems.
• Interest and affinity towards IT-related ISO standards and procedures.
• Experience or interest in learning Python, C++ or C#.
• Experience or interest in working with 3d software such as Blender, 3ds-max or May

What we offer

• We are open to meet candidates who would like to work either full or part time, with a minimum of 24 hours per week.
• Salary conforming to industry standards
• Ideally you work mostly from the office, with one day per week working from home.
• Additional social benefits including but not limited to additional health insurance, public transport card, Multisport card, etc.
• The opportunity to join a fun, innovative and friendly team
• Home office set up and improvement budget - BGN 350
• Yearly professional development & training budget - BGN 600
• Office-massages
• Regular team events, drinks and outings