L1 Support – Platform Configuration & Testing

Role Overview:

We are looking for a sharp and hands-on L1 Support Executive who can manage platform configurations, perform basic testing, and support day-to-day issue resolution for our digital logistics and telematics platform. The role is ideal for someone who has previously worked on enterprise systems (like SAP, TMS, or similar platforms) and is capable of quickly learning new tools, interpreting logs, and owning client communication during issue resolution.

Key Responsibilities:

• Handle day-to-day platform configurations related to user management, asset onboarding, hierarchy setup, and rule settings.
• Perform basic functional and integration testing when new features, devices, or data sources are added to the platform.
• Review system logs and backend data to identify and validate platform behavior and troubleshoot issues.
• Be the first point of contact for client-reported issues; coordinate with internal tech teams for deeper investigation when required.
• Conduct remote sessions with clients to understand problems and provide resolution or guidance.
• Maintain accurate documentation of configurations, issue logs, and resolutions for traceability.
• Collaborate closely with product, QA, and engineering teams during deployments or new feature rollouts.
• Participate in UATs and support go-live testing for new customers.

Ideal Candidate Profile:

• 1–3 years of experience in a platform support / L1 tech support/testing role.
• Exposure to platforms like SAP, WMS, TMS, CRM, or other enterprise systems.
• Comfortable navigating admin dashboards, config panels, and handling data entries or mapping sheets.
• Ability to read and interpret logs, error codes, and basic API responses (JSON/XML).
• Strong troubleshooting mindset and eagerness to dig deep to identify issues.
• Effective communicator — able to talk to clients professionally and confidently.
• Basic understanding of platform lifecycle — configuration, deployment, testing, support.

Good to Have:

• Exposure to telematics, IoT dashboards, or GPS-based platforms (though not mandatory).
• Experience with Postman, SQL, or basic scripting/log analysis tools.
• Ability to multitask across support tickets, testing, and documentation.

ABOUT COMPANY:

LinqHaul is the world’s first Digitally Connected Logistics Platform. Our intelligent platform harnesses the power of cutting-edge technology and data, to improve efficiency, reduce costs, increase productivity, reduce TAT (Turn Around Time), increase transparency and reliability in the Supply Chain and logistics ecosystem.

LinqHaul offers the below flagship modules

• CORTEX for Road logistics digitalization
• IRIS for Rail logistics digitalization
• VISION for Trace and Tracking
• PULSE for Mines digitalization

With global teams located across Indonesia, Oman, and India, LinqHaul assists large Enterprises in realizing their ‘Digital Transformation’ objectives with speed and efficiency.

We are agile, we are receptive, we are built for developing markets. This helps us focus maniacally on our Clients and work with them as per their custom logistics processes and requirements.

Website

https://linqhaul.com

Headquarters

Panaji, Goa

Specialties

Mining 4.0, Logistics 4.0, Road Logistics Digitalization, Rail Logistics Digitalisation, GPS Based Live Trace & Tracking, Wagon Tracking, Ocean Freight Digitalization, Digital Transporter Management Systems (TMS), Weigh Bridge Automation, E-Pod & Digital Invoicing, Third Party Government Portal Integration, and inplant Digitalization