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L2 Production Support Engineer

Karnataka, India (On-site)

L2 Production Support Engineer

1 Month ago • 6-9 Years • Administrative • DevOps

About the job

14 skills required for this role

Test your skills to join the top 1% applicants for this job

java

shell

github

unix

splunk

python

sql

svn

git

powershell

xml

linux

oracle

release-management

Job Description

Luxoft seeks an L2 Production Support Engineer with 6-9 years' experience supporting Capital Markets applications. Responsibilities include production environment monitoring and issue resolution, SLA control, end-to-end data flow support, log review, issue investigation and analysis, root cause analysis with cross-functional teams, status updates, and client communication. The role involves working with various data formats (XML, Pipelines), source control tools (GIT/SVN), middleware, schedulers, and business user requests. Experience with Java-based applications, troubleshooting in Unix environments, and knowledge of capital markets is crucial. Shift work, including overnight and weekend support, is required.

Must have:

6-9 years' Capital Markets app support
Strong ITIL process knowledge
Windows/Linux platform expertise
Scripting (Shell, Python, SQL)
Database knowledge (Oracle, SQL Server)
Monitoring tools (Splunk, ITRS, Dynatrace)
Troubleshooting and problem-solving skills
Java-based application support
STP trade processing knowledge

Good to have:

Murex interface experience
Automation (shell scripting, ITRS, Splunk)
Cloud platform knowledge
CI/CD pipeline knowledge (uDeploy)

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Project description

Luxoft is one of the leading service providers for Banking and Capital Market customers.
Luxoft has been engaged by an large Australian bank for providing L1/L2 Application Monitoring and Production Support services for business-critical applications and interfaces on 24/5 basis on a managed outcome basis in the Global Markets business area. We are looking for motivated individuals who have relevant skills & experience and are willing to work in shifts.

Responsibilities

Production Environment monitoring & Issue Resolution

Control SLA and notify Luxoft management or the client in case of unexpected behavior

Support end-to-end data flows and health and sanity checks of the systems and applications

Escalate the issues (internally to Group lead/PM) with environment and application health

Logs review and data discovery in database tables for investigation of workflow failures

Investigate and supply analysis to fix application/configuration issues in the production environment

Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed

Regular update on issue status until addressed, notifying the client on status changes; expected time to address

Participate in ad-hoc/regular status calls on application health with the client to discuss critical defects/health check status

Working with business user's service requests, which includes investigation of business logic and application behavior

Work with different data format transformation processes (XML, Pipeline);

Work with source control tools (GIT/SVN) in order to investigate configuration or data transformation-related issues

Work with middleware and schedulers on data flow and batch process control

Focus on continuous proactive service improvement and continuous learning

Ensure customer service excellence and guaranteed response within the SLA timeline by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated

Ensuring all incident tickets are resolved in a timely and comprehensive manner

Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution

Bachelor's Degree from a reputed university with good passing scores

Skills

Must have

6 to 9 years of relevant experience in supporting Capital Markets applications.

Strong Knowledge in ITIL process(Incident/Problem/Change/Release management). Active participation in major incident bridge calls and PIRs.

Strong Knowledge in Windows and Linux platforms.

Participation in DR exercises along with good production support experience. Knowledge of application documentation like IAM/RBAC/BDD/DR docs.

Strong knowledge in scripting/programming languages like Shell scripting/Python/SQL Scripting/Windows PowerShell.

Strong knowledge of any Database (Oracle, SQL Server, Sybase)

Strong problem-solving and troubleshooting skills.

Good knowledge of monitoring tools like Splunk, ITRS, and Dynatrace along with Dashboard and alert/monitoring configuration.

Good knowledge of any cloud platforms along with Java-based applications.

Good understanding of CI-CD pipelines along with knowledge in uDeploy configuration.

We need good troubleshooting skills working in Unix environment.

Scheduling tools like Control-M and Autosy.

Overall knowledge about STP trade processing and trade lifecycle

Markets connectivity support is a critical role to play in Markets area.

STP NW and Luxor are C1 critical applications.

Good understanding of the capital Markets domain, products, and trade life cycle.

Experience in supporting Java-based applications and working knowledge on Java from support point of view.

Self-driven and result oriented.

Willingness to work in a rotational-based support schedule, including overnight, weekend, and on-call support.

Nice to have

Knowledge of working with Murex upstream and downstream interfaces (bespoke & 3rd party applications)

Good to have automation

shell scripting, ITRS, Splunk automation tools

Other

Languages

English: B2 Upper Intermediate

Seniority

Senior

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About The Company

Luxoft

1159 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.