Job Description
As a Lead, you will be responsible for acting as a role model, mentor, and encouraging customer engagement. You will leverage your expertise in Apple products and services to drive sales and build customer loyalty. Your duties include organizing the sales floor workflow, managing communication with team members and leadership to optimize the customer experience. You will ensure sales strategies are effectively communicated and executed, energizing and informing the team about store performance goals. You will also address operational needs and provide customer service and support, contributing to an inclusive environment.
Lead, act as a role model, mentor, and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty. Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience. Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team. Energize, inform, and align team members on store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store, such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.
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