Lead Site Reliability Engineer

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What's the opportunity?

The Lead Database Administrator will work in the product Engineering team of Zenoti. We are seeking a highly skilled Database Administrator (DBA) with experience in both AWS & Azure Cloud environments to manage and optimize database instances. Looking for an expertise in cloud database architecture, performance tuning, security, backups, and troubleshooting within our cloud infrastructure. This role involves supporting critical database systems, ensuring high availability, and maintaining optimal performance for various database technologies hosted in the cloud.

What will I be doing?

• Work in multi-technology environments managing PostgreSQL, Cosmos DB, MongoDB, DynamoDB instances in our mission-critical Production systems.
• Strong working experience in both AWS and Azure Cloud environments
• Configure instances in the Cloud and monitoring the systems to ensure high levels of performance, availability, and security.
• Independently analyse, solve, and correct issues in real time providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes
• Assist developers with complex query tuning and schema refinement.
• Provide 24x7 on-call support for critical production systems during outages.
• Support scheduled maintenance and release deployment activities
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

What skills do I need?

• 9+ years of experience in database Administration, including at least 2-3 years in AWS or Azure cloud environments.
• Expertise of MongoDB, PostgreSQL, Cosmos DB and DynamoDB instances hosted in Production environments
• Exposure with SQL Server versions (2019+), Azure SQL Database, and Azure SQL Managed Instance is an added advantage
• Proficiency in performance tuning, query optimization, and troubleshooting skills.
• Administer, configure, and maintain database Instances in Production environments
• Monitor database performance, identify bottlenecks, and optimize code to enhance performance in the cloud environment.
• Implement security policies and best practices to ensure data protection, encryption, access controls, and compliance with organizational and regulatory standards.
• Design backup and recovery strategies for databases, ensuring disaster recovery plans are in place and regularly tested in the cloud infrastructure.
• Manage the critical patch installations by ensuring minimal disruption and compatibility with cloud-based systems.
• Work with various services in both AWS and Azure cloud environments to manage and automate Cloud operations.
• Develop and implement automation scripts for regular maintenance tasks, performance monitoring, backups, and reporting using PowerShell, T-SQL, and Cloud infrastructure Automation.
• Use various monitoring tools and third-party solutions to monitor Instance health checks, resolve issues, and respond to alerts in a timely manner.
• Work closely with development teams to troubleshoot issues and ensure effective communication across teams.
• Create and maintain comprehensive documentation for database configurations, procedures, policies, and best practices in the Cloud environment.

• In-depth knowledge of various cloud services and tools (AWS Cloud watch, CloudTrail, S3, Azure Monitor, Azure Security Center, etc.).
• Scripting skills in Automation for managing and automating tasks.
• Familiarity with compliance, security standards (GDPR, HIPAA, etc.), and data privacy regulations.

• Experience in working with Windows server and any relevant certifications will be an added advantage
• Experience in database migration and hybrid cloud environments.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.