Lead Network Reliability Engineer

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What you’ll be doing

• Own and drive cloud security projects—design, implement, and optimize Zenoti’s security infrastructure across a distributed, high-traffic SaaS environment.
• Design, Implement, and enforce cloud security policies, standards, and procedures (account & tenant management, firewall, SIEM, encryption, incident response).
• Perform readiness assessments for new cloud platforms and tools, ensuring scalability, compliance, and risk mitigation before adoption.
• Ensure continuous alignment with compliance standards (SOC 2, PCI-DSS, HIPAA).
• Act as a subject matter expert on cloud security, partnering with engineering, platform and InfoSec teams.
• Stay ahead of cloud-native security technologies to improve availability, latency, and resilience.
• Deliver high-quality, production-ready solutions with strong documentation and peer review.

What you’ll bring

• 8+ years of hands-on experience designing and developing infrastructure on Microsoft stack (with deep Azure/AWS security expertise).
• Strong hands-on cloud security and networking skills: IPSec, firewall management, TLS/SSL, IAM, endpoint security, SIEM, threat analysis.
• Proven IaC experience in production (Terraform preferred; ARM/Bicep/Ansible good-to-have).
• Ability to debug and secure infra across OS platforms (Windows/Linux) when needed.
• Experience with enterprise-grade security controls: endpoint protection, patching, antivirus, web filtering.
• Solid grasp of audit and compliance frameworks (SOC 2, PCI-DSS, HIPAA).
• Strong analytical skills and ability to influence via technical depth and clear communication.
• Thrive in a fast-paced, scaling SaaS startup environment.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.