Lead Software Engineer – ServiceNow CMDB

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As a Lead Software Engineer – ServiceNow CMDB, you will play a key role in the architecture, development, and evolution of our Configuration Management Database (CMDB) capabilities on the ServiceNow platform. You will collaborate with cross-functional teams to ensure accurate data modeling, automation of discovery processes, and integration with external systems, enabling world-class service management capabilities within IFS.

You’ll be part of a highly skilled and motivated global engineering team delivering innovative and scalable solutions within the IFS Service Management domain.

Responsibilities

1. Lead the design, development, and implementation of ServiceNow CMDB solutions, ensuring alignment with enterprise architecture and business requirements and optimal CI class design, relationship mapping, and automation.

2. Define data models and CI class structures that support complex infrastructure and application landscapes.

3. Lead technical implementation of ServiceNow Discovery, Service Mapping, and integrations with external data sources to maintain CMDB accuracy.

4. Establish and enforce CMDB governance, lifecycle, reconciliation, and data quality processes.

5. Provide guidance and mentorship to junior developers and contribute to knowledge-sharing across the team.

6. Collaborate with enterprise architects, service owners, and platform teams to align CMDB with ITSM, ITOM, and digital services goals.

7. Support upgrades, performance tuning, and custom development as needed on the ServiceNow platform and ensure best practices in ServiceNow development

Qualifications

To be successful in the role you will have:

1. Bachelor's degree in Computer Science, Engineering, or related field. Master’s degree is a plus.

2. 7+ years of professional experience in enterprise software development, with a Minimum 5 years of hands-on experience specifically with ServiceNow CMDB implementations and configurations including data modeling, CI class structure, Discovery, and integrations.

3. Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow development tools (Flow Designer, Business Rules, Script Includes).

4. Deep understanding of ITIL v3/v4 frameworks, particularly Configuration Management and IT Operations.

5. Proven experience with ServiceNow Discovery, Service Mapping, Tag based applications, MID Servers, and orchestration tools.

6. ServiceNow certifications such as Certified Implementation Specialist – CMDB or Discovery, and Certified Application Developer are highly preferred.

7. Experience working in Agile/Scrum environments and tools like JIRA, GitHub/GitLab, Jenkins.

8. Strong communication and leadership skills, with the ability to influence technical direction and mentor peers.

9. Hands-on experience with ServiceNow CSM (Customer Service Management) and ITSM (IT Service Management) modules, including workflow customization, integration, and automation would be an added advantage.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.