Lead Solution Engineer - TTH (Travel, Transportation, & Hospitality)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Description

• The Solution Engineer team helps companies unravel complex problems and supports their transformation to a new level of digitalization.
• Solution Engineers collaborate with customers, sales teams, professional services teams, and partners to provide solutions that enable companies to innovate.
• This organization is involved in sales, marketing, service, and product development, providing solutions across the entire customer lifecycle.
• This is an ideal position for those who want to challenge difficult problems in the digital field and thrive in a rapidly changing environment.

Role Description

• Solution proposal activities and technical leadership for sales teams for customers in the construction/real estate, travel/transportation/hospitality, and retail industries.
• Discover customers' business challenges and needs, propose solutions, and support the formulation of future systemization plans.
• Solution design utilizing all Salesforce products, including CRM, marketing, analytics, AI, data, and integration platforms, and creation of proposals for implementation.
• Creation and execution of customized demos as concrete images of vision and problem-solving solutions.
• Promote orchestration to provide appropriate resources and activities for stakeholders involved in customer and internal sales processes.
• Creation of various sales materials as an industry leader.
• Utilizing know-how gained from proposal activities, analyze digital trends and industries, and create industry-specific solution maps, industry-specific demos and journey scenarios, and proposal templates.
• Support marketing activities by speaking at seminars & events and conducting demonstrations.

Responsibilities

As a Solution Engineer, you will be responsible for the following:

• Combine technical knowledge and industry understanding to propose optimal solutions to customers.
• As a technical leader for the sales team, assist in creating account plans and formulating sales strategies.
• Collaborate with multiple technical teams in large deals to promote teaming and overall progress.
• Conduct workshops to discover issues and needs.
• Communicate the benefits and strengths of Salesforce solutions to prospects.
• Communicate Salesforce's value to customers from both technical and business perspectives.
• Provide presentations to executives and on-site teams.
• Perform custom demonstrations based on client requirements.
• Communicate with external partners to plan and support projects.
• Assist sales in creating target account sales strategies, proposals, and RFI/RFP responses.
• Stay constantly updated on industry and technology trends.
• Explain market requirements and needs to marketing organizations and product development departments.
• Derive best practices from proposal activities and share assets and information with sales teams and internal communities.
• Manage multiple client companies and projects simultaneously.

Basic requirements

• 5+ years of experience in pre-sales, marketing solution proposals, project management, or consulting in a software company or system integrator.
• Ability to combine technical knowledge and industry understanding to create optimal proposals for customers.
• Architectural consideration skills to make proposed solutions feasible.
• Excellent verbal and written communication skills.
• Logical analysis and problem-solving skills.
• Ability to think with a goal/target orientation.
• Leadership and influence to promote teamwork.
• Fluent Japanese and conversational English.

Preferred Requirements

• Knowledge of Salesforce products (multiple product knowledge regarding Service Cloud / Marketing Cloud / Commerce Cloud / Tableau / Slack / MuleSoft / Data Cloud, etc.).
• Experience handling enterprise accounts.
• Track record of delivering sales presentations to executives.
• Successful experience in pre-sales, marketing, project management, or consulting roles.
• Experience/qualifications as an enterprise architect.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form

.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.