Job Description
The License Management Services Specialist will be a key player in conducting impartial license reviews within Progress's customer base across the USA and EMEA regions. They will actively participate in audits to assist customers in managing their Progress Software environment. Responsibilities include advising on licensing structures, performing daily license reviews, resolving identified issues, analyzing data, interpreting agreements, maintaining product knowledge, and collaborating with internal departments. The specialist will also generate reports and build strong working relationships. They should also have a good understanding of Client Operating Systems and Network Operation Systems. The role requires excellent English communication and interpersonal skills.
Good To Have:
- Software background, understanding of relational database management systems.
- Pre-sales experience in a software company.
- Experience in dealing with customer contracts.
- Familiarity with license management technical tools and processes.
- Experience in license compliance and/or auditing practices.
Must Have:
- Excellent English verbal and written communication skills.
- Customer-focused experience with communication skills in software industry.
- Ability to work both independently and in a team environment.
- Ability to prioritize tasks and handle multiple projects.
Perks:
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans.
We are Progress (Nasdaq: PRGS) - a/ the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a License Management Services Specialist and help us do what we do best: propelling business forward.
This role will be performing impartial and co-operative license reviews within Progress' customer base, located across the USA/EMEA regions. The Technical Analyst will be actively participating in the license reviews (audits) that are focused on helping our customers (and partners) manage their Progress Software environment on an on-going basis.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a License Management Services Specialist and help us do what we do best: propelling business forward.
This role will be performing impartial and co-operative license reviews within Progress' customer base, located across the USA/EMEA regions. The Technical Analyst will be actively participating in the license reviews (audits) that are focused on helping our customers (and partners) manage their Progress Software environment on an on-going basis.
In this role, you will:
- Act as a License Management expert in Software Asset Management activities and advise on the suitability of licensing structures to optimize the Customer's business and system environments.
- Perform daily license reviews for Progress customers to determine and monitor software usage, ensuring compliance or addressing any commercial issues arising from exceeding license entitlements.
- Take ownership and drive the resolution of any identified issues.
- Conduct comprehensive and accurate analyses of collected data, handling large volumes efficiently.
- Analyze and interpret software licensing agreements.
- Develop and maintain a high level of understanding of the products, their associated licensing terms, conditions, metrics, and business practices and policies.
- Work on multiple license management-related projects as required.
- Generate ad-hoc reports as needed.
- Build and maintain strong working relationships with other internal departments such as Sales, Finance, Legal, Customer Order Management, and Support.
Your background:
- University degree (or equivalent) – preferably related to information technology field /a technical major
- Software background, knowledge of basic Object-oriented programming languages and understanding of relational database management systems (RDBMS) such as Microsoft SQL Server, MySQL, Oracle Database, OpenEdge) is not a must but will be considered an advantage
- Pre-sales experience in a software company will be considered an advantage
- Excellent English verbal and written communication skills are mandatory
- Customer focused experience with excellent communication and interpersonal skills within the software industry
- A good understanding of Client Operating Systems and Network Operation Systems
- Ability to work both independently and in a team environment
- Ability to prioritize tasks and handle multiple projects simultaneously
- Excellent research skills and ability to resolve complex problems
- Experience in dealing with customer contracts is preferred
- Familiarity with basic license management technical tools and processes is preferred
- Experience in license compliance and/or auditing practices is preferred
If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:
Compensation
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
Vacation, Family, and Health
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans.
Apply now!
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