Manager, Account Director

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Role Summary

Our mission is to build strong client partnerships rooted in trust and mutual growth. As Account Director, you manage our most prestigious accounts, embodying the company’s values through transparency and collaborative engagement.

You cultivate key partnerships, align operational execution with client objectives, ensure business retention, anticipate emerging needs, and identify opportunities to improve and grow accounts. By leading a talented team, you foster a culture of ownership, accountability, and continuous improvement for clients, their candidates and internal stakeholders.

This position requires a passion for customer success, highly effective leadership skills, communication and interpersonal skills, excellent problem-solving skills, and a positive and confident demeanor.

Responsibilities

• Conduct regular performance reviews and maintain effective communication with clients, ensuring their needs are met and issues are resolved promptly.
• Act as the senior client contact, building strong relationships and fostering collaboration between client stakeholders and internal teams.
• Gather client feedback to measure satisfaction, identify opportunities for account growth, and deliver updates on performance and industry trends during client meetings.
• Deliver transparent and up-to-date reporting on account performance, risks, opportunities, and strategic initiatives, whilst ensuring all contractual and client reporting requirements are met.
• Monitor and analyse key metrics such as volume and revenue trends, collaborating with clients for forecasting and maintaining accurate records in CRM systems and internal trackers.
• Oversee workflow, resources, and financials to enhance efficiency, drive improvements, and support seamless service and project delivery.
• Promote best practices and process optimisation, ensuring successful service set-ups and rollouts for clients.
• Proactively collaborate with clients and internal stakeholders to resolve complaints, manage major issues, and oversee Service Improvement Plans to ensure swift and effective outcomes.
• Lead and develop a high-performing, adaptable team through coaching, mentoring, and effective communication, while managing all aspects of performance and development in line with company policy.
• Foster a culture of continuous improvement and ensure team alignment by identifying training needs, implementing development plans, and keeping the team informed via structured updates.

Additional responsibilities may be assigned as needed.

Requirements

• Significant demonstrable experience managing key accounts/client in similar roles
• Skilled in retaining and expanding complex accounts.
• Able to take accountability and proven track record of meeting and exceeding revenue and retention goals
• Demonstrates exceptional leadership and team management skills
• Passion for and commitment to delivering service excellence
• Courage, skill, and poise to approach the facts and engage in conversations with team members and customers.
• Excellent listening, negotiation, escalation management, and presentation abilities, demonstrating an ability to influence clients and other stakeholders
• Data-driven, the experience and love of gathering, interpreting, and presenting data
• Strategic, analytical and lateral thinker with a strong solutions focus
• Ability to deliver dynamic & professional presentations.
• Market awareness and a background in screening beneficial.

£48,700 - £65,000 a year

The annual base salary for this position ranges from £48,700 -£65,000 Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process

Accurate recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

• Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.