Manager, Renewal Operations
Job Summary
Job Description
Sonar is seeking a Manager, Renewal Operations to lead a team focused on customer retention, satisfaction, and churn reduction. The role involves empowering the team, streamlining operations, and ensuring effective communication. You will collaborate with GTM leadership to develop strategies for specific deals and align renewal initiatives with business goals. Responsibilities include overseeing renewal operations, developing and maintaining processes, addressing obstacles, meeting targets, monitoring data-driven insights, forecasting, and building cross-functional relationships with Customer Success, Sales, Deal Desk, and Support. You will also lead, coach, and develop the team, support onboarding, and manage hiring to meet business needs. Sonar is a global company with a dynamic culture that values respect, kindness, and continuous learning, offering a hybrid work policy and comprehensive benefits.
Must have:
- 3+ years of leadership experience
- 5+ years of Enterprise SaaS experience
- Experience in Customer Success or Renewals
- Excellent problem-solving skills
- Proficient in data analysis
- Passion for people development
- Strong communication and listening skills
- Customer-focused mindset
- Knowledge of Salesforce.com
Good to have:
- Experience with AI assistants
- Familiarity with open-source communities
Perks:
- Flexible comprehensive employee benefit package (90% paid by company)
- Robust time-off allocations
- 401(k) plan with 4% match
- Generous discretionary Company Growth Bonus
- Paid parking in downtown Austin, Texas
- Global workforce with employees in 20+ countries
- Annual global kick-off event
- Hybrid work policy (3 days in-office, 2 days remote)
7 skills required
Job Details
Who is Sonar?
Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.
We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily.
We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly.
And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals.
At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations.
Why You Should Apply:
At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties.
We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster.
The Impact You Will Have:
As a Renewals Team Leader, you will lead a group of talented and collaborative people focused on driving customer retention, maximizing customer satisfaction, and minimizing churn. You will empower your team to perform at their best, streamline their operations, and ensure smooth workflows and effective communication with other departments. Additionally, you will work closely with GTM leadership to develop strategies on specific deals, align renewal initiatives with business goals, and drive continuous improvement.
What You Will Do Daily:
- Oversee renewal operations, develop and maintain processes to ensure continuous improvement, and consistency in the execution across the team
- Work closely with other Regional Renewal leaders, ensuring alignment and continuous knowledge sharing
- Help address any obstacles or challenges that arise during the renewal process, finding solutions to ensure customer satisfaction and retention. Liaise with leadership and the team to adjust strategy on specific renewals as needed
- Ensure the team meets its targets and deadlines
- Monitor and ensure that data-driven insights and customer feedback are available to support decision-making and drive strategy
- Forecast accurately and report renewal pipeline to leadership
- Build strong cross-functional relationships with teams across the organization, especially Customer Success, Sales, Deal Desk, and Support
- Make sure communication is happening inside and outside of the team, and contribute to building a good environment and spirit
- Lead and coach the team, fostering growth and supporting individuals in their development
- Support the onboarding of new team members and promote continuous learning within the team
- Drive hiring and manage headcount to ensure the team has the capacity to meet business needs.
The Experience You Will Need:
- 3+ years of proven leadership experience
- 5+ years proven experience in the Enterprise SaaS industry, in Customer Success or Renewal roles
- Excellent problem-solving, and decision-making skills with an ability to think critically
- Proficient in analyzing data and generating insights to support decision-making
- Passionate about helping people grow, and building high-performance teams
- Exceptional relationship-building skills, combined with outstanding communication and listening abilities
- Proactive and customer-focused mindsetKnowledge of Salesforce.com
Why You Will Love It Here:
- Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).
- Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.
- We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
- We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
- As the leader in our field, our products and services are as strong as our internal team members.
- We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.
Benefits of Working with Sonar:
- Flexible comprehensive employee benefit package that is 90% paid by the company.
- We encourage usage of our robust time-off allocations.
- We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
- Generous discretionary Company Growth Bonus, paid annually.
- Fully paid parking in the heart of downtown Austin, Texas.
- Global workforce with employees in 20+ countries representing 35+ unique nationalities.
- We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
We Value Diversity, Equity, and Inclusion:
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures.
We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date.
We do not currently support visa candidates in the US.
Applications that are submitted through agencies or third party recruiters will not be considered.
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