Market Asset Manager, Supercharging Southwest Europe

7 Months ago • 3 Years +

Operations

Job Description

The Market Asset Manager is responsible for overseeing the operational excellence of Tesla's Supercharging network in Southwest Europe (France, Spain, Portugal, Italy, and the Balkans). Key responsibilities include managing contracts, resolving site-level issues, ensuring high customer satisfaction, and collaborating with various teams (Charging Deployment, Service, Vehicle Sales & Delivery) to optimize performance. The role requires expertise in contract negotiation, asset management, and stakeholder management, along with strong project management and problem-solving skills. The successful candidate will be responsible for peak planning, developing scalable processes, and acting as a business partner for site hosts and internal teams. This role demands strong communication skills in English and French, with additional language skills a plus.

Good To Have:

Spanish, Italian, Portuguese, or Croatian language skills
Experience in real estate or facility management

Must Have:

Manage contracts and negotiations
Oversee site operations and customer satisfaction
Resolve operational issues and escalations
Project management & problem-solving
Stakeholder management & collaboration
Strong communication skills (English & French)

Add these skills to join the top 1% applicants for this job

excel

communication

cross-functional

team-management

What to Expect

The Market Asset Manager works on the Operations team responsible for the Southwest European market, including France, Spain, Portugal, Italy, and the Balkans. The ideal candidate has a passion for stakeholder management, customer experience and strategic planning.

This dynamic role will be responsible for maintaining excellent customer experience at our Charging sites, meeting team performance targets, and working on new initiatives. In this role you will serve as the in-market expert on contracts, network dynamics, risks, and regional nuance to drive operational excellence. This role will require ongoing partnership with the Charging Deployment team, Service, Vehicle Sales and Delivery, leadership, and global Operations teams.

What You’ll Do

Manage contract amendments, renegotiations, renewals, and term planning, collaborating with Deployment to ensure contracts align with network planning
Oversee site-level issues, campaigns, and vendor coordination to maintain high customer satisfaction, including full site operations for Tesla-managed amenities. Lead & resolve non-technical Contract & Asset Management issues & escalations
Project manage low performing sites to meet global customer experience and financial standards
Responsible for market-level peak planning, working in coordination with Network Operations Center & Technical Asset Management
Act as the Charging business partner for site hosts and internal cross-functional teams, including Service, Sales, and Delivery for events
Develop scalable, robust processes which support the Charging team’s business goals

What You’ll Bring

Bachelor's degree or equivalent working experience in a relevant field such as Business Administration, Real Estate, or Facility Management
Minimum of 3 years of experience in a related area such as operations management, project management, facility management or asset management
Previous experience in a customer facing role and able to coordinate in fast-paced environments and teams
Lead negotiations for real estate transactions or vendor negotiations
Ability to manage multiple projects with an eye for efficiency and priority
Superb communication skills in English and French. Spanish, Italian, Portuguese, or Croatian language skills are considered a plus.
Ability to anticipate challenges and solve before they become costly to correct
Highly energetic personality, with a flexible attitude towards critical tasks
Aptitude for system optimization for scalable solutions
Proficient with Microsoft Outlook, Excel, PowerPoint, Word, PowerAutomate