Network Operations Engineer - I

Description:

This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.

Roles and Responsibilities:

• Monitor Global Network infrastructure & services using tools like SolarWinds, TrueSight or Splunk, and respond to alerts indicating potential issues.
• Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation
• Act as first responders helping to organize and control incident response & troubleshoot issues
• Timely update, escalation to next level and resolution of network tickets
• Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA
• Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc.
• Engage in Commission and Decommission Network equipment, services and circuits
• Document the SOPs, KBAs, RCAs, network diagrams.
• CCNA / Equivalent certification is mandatory (within 6 months of Joining, if not certified already)

Desired Skills:

• Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols)
• Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting
• Ability to do basic DNS troubleshooting
• Basic Understanding of Monitoring Tools like SolarWinds/Splunk etc.
• Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc.
• Understanding of IT Infrastructure to be able to effectively escalate issues to the right team/individual
• Ability to aid IT Teams as or when needed and work closely with the vendors.
• Comfortable in working on weekend shifts.
• Ability to multitask and handle multiple alerts
• Excellent verbal and written skills
• Ability to Collaborate across departments and work as part of a team.

Good To have:

• Basic Understanding on GCP Cloud.
• Understanding of Palo Alto and Fortinet Operations, ability to check routing and firewall rules, ability to analyze traffic logs
• Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting
• Understanding of GlobalProtect Operations, ability to gather and analyze user logs and troubleshooting
• Knowledge on Configuring, Monitoring and tracking Alerts generated by different Monitoring Systems (Solarwinds, Splunk etc).
• Understanding of Jira Software for project and issue tracking, and managing agile workflows, and Confluence for knowledge base and articles.
• Understanding of Multicast concepts like PIM-SM, MSDP, AnyCastRP
• Understanding of F5 Load balancer techniques
• Understanding of VPN techniques such as GRE, IPSec and SSL
• Understanding of scripting language/tools such as Python / Ansible / Terraform