Job Description
This NOC Operator role in Krakow, Poland involves proactively monitoring online games and related systems for 24/7 service. Responsibilities include analyzing game and system performance, triaging problems, providing critical information to on-call personnel, troubleshooting, bug fixing, creating documentation, deploying patches, and preparing reports. The position requires technical support skills, knowledge of network technologies and Linux, excellent communication skills, and shift work availability. Experience with game servers, client crashes, and IT infrastructure is essential. The role offers a hybrid work arrangement, and includes benefits such as medical insurance, flexible hours, snacks, and team-building activities.
Good To Have:
- Monitoring/Analyst experience
- 24/7 online service support experience
- Game development/MMO experience
- Familiarity with game development processes
Must Have:
- Technical support (game servers, client crashes)
- Network technologies & GNU/Linux OS knowledge
- Excellent communication (written & verbal)
- Shift work availability (nights, weekends)
- Problem triage and troubleshooting
- Documentation & reporting skills
Perks:
- International team
- Learning & Development opportunities
- Medical Insurance
- Flexible working hours
- Snacks & beverages
- Friendly team environment
- Casual workplace
- Bicycle parking
- Care bonus
- Paid break from work
- Multisport card
- Paid health insurance
- Corporate parties
Description
- Proactively monitor a selection of online games and related systems required for 24/7 service
- Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
- Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
- Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
- Consult, create and maintain process documentation
- Carry out quick patch and build deployments including post deployment smoke testing
- Prepare accurate and timely reports with updates and summaries on events and issues
Requirements
- Technical support skills with focus on game servers and client crashes
- Knowledge of network technologies and GNU/Linux OS
- Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
- Availability to work in shifts, including nights, weekends and holidays
- Excellent written and verbal communication skills
- Maintaining strict punctuality and quick response
- Familiarity with common IT infrastructure and its practices
Would be a plus:
- Monitoring/Analyst experience (assessments based on data, graphs etc.)
- Technical support experience in an online 24/7 service industry
- Experience working in games industry, particularly multiplayer and MMO games
- Some familiarity with terminology and process for game development, QA and release management
Benefits
- Working with an international team of world class professionals on exciting and challenging projects
- Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
- Medical Insurance package
- Sensibly flexible working hours
- Breakfasts, snacks and fruits available during the day, tea and coffee machines
- Friendly team and a family-like environment
- Casual workplace environment in Krakow downtown including bicycle parking, game and chill-out zones
- Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more others
Role Information: EN
Studio: Sperasoft
Location: Europe, Poland, Warsaw, Krakow
Area of Work: Game Development
Service: Create
Employment Type: Full-time, Permanent
Working Pattern: Hybrid, Remote
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