Onboarding & I9 Compliance Specialist

The Onboarding & I9 Compliance Specialist is a critical member of our T&S team, responsible for ensuring the accurate and compliant processing of I9 forms for new hires. This role involves meticulous review of identity and employment authorization documents, proactive issue resolution, and maintaining data integrity within our onboarding platforms to facilitate a seamless and compliant new hire experience.

Who You Are:

• Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• Experience: 1-2+ years of experience in HR administration, onboarding, or a role with significant compliance, document review, and data management responsibilities, preferably within a high-volume environment
• Technical Skills:
• Proficiency with onboarding platforms (experience with Workbright is a significant plus).
• Strong computer skills, including GSuite, Intercom, Slack.
• Ability to quickly learn and adapt to new software and internal tools.
• Knowledge
• Solid understanding of I9 regulations and acceptable documents for employment verification.
• Familiarity with W2 processes and basic payroll considerations.
• Core Competencies:
• Exceptional Attention to Detail: Meticulous in reviewing documents and data for accuracy and compliance.
• Problem Solving: Strong analytical skills to identify discrepancies and determine appropriate corrective actions.
• Communication: Clear, concise, and professional communication, both written and verbal.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and work efficiently in a fastpaced environment.
• Integrity & Confidentiality: Handling sensitive personal information with the utmost discretion and professionalism.
• Adaptability: Ability to quickly learn and apply new processes and guidelines in a dynamic environment.

What You’ll Do:

• I9 Compliance & Document Verification:
• Oversee the comprehensive review and verification of all I9 forms and supporting identity and employment authorization documents for new hires in nonEVerify states.
• Ensure strict adherence to federal I9 regulations and internal compliance standards during the document review process.
• Validate the authenticity, clarity, and expiration status of submitted documents against established guidelines.
• Onboarding Workflow Management:
• Manage the I9 review queues within the Workbright onboarding platform, prioritizing tasks to ensure timely processing.
• Execute appropriate actions based on document and form validity, including approvals, rejections, and necessary corrections to I9 Section 2.
• Communicate effectively with new hires regarding document rejections or requests for additional information, providing clear guidance for resolution.
• Data Integrity & Issue Resolution:
• Identify and resolve discrepancies between submitted I9 forms, supporting documentation, and internal data.
• Collaborate crossfunctionally with Payroll and other internal teams to address and resolve complex onboarding issues.
• Maintain accurate and consistent new hire data across all relevant HR systems.
• Policy Adherence & Knowledge Application:
• Apply in-depth knowledge of I9 requirements, acceptable document lists, and W2 onboarding processes to guide decision-making.
• Stay informed on updates to I9 regulations and internal policies, ensuring all processes remain compliant.
• Provide guidance and clarification on common new hire inquiries related to I9 documentation.
• System Utilization & Reporting:
• Proficiently navigate and utilize the Workbright onboarding platform and other internal HR systems for I9 management, data entry, and status tracking.
• Contribute to the overall efficiency of the onboarding process through effective use of technology and adherence to established workflows.

For CA Based Applicants:

• Location: San Francisco, CA (5 days a week in office)
• Employment Type: 3 month Contract (Eligible for extension in contract)
• Pay: $28.85 to $46.15 per hour, depending on experience

Our Values

• Empathy, Trust & Candor

We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action

We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning

We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner

We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.