Who We're Looking For

The Operations Analyst II acts as a key team member, delivering technical solutions to complex and challenging problems. This mid-level role primarily handles in-depth customer and application issues, requiring thorough analysis, research, and problem-solving to resolve detailed and escalated concerns.

Some of What You'll Do

Scope of the Role:

• Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities:

• Provide Technical support, determine the root cause of the problem(s), and find appropriate solutions.
• Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time.
• Analyze metrics and identify the possible reasons for any achievements or deviations.
• Participate in ticket review and ensure the appropriate solution is provided.
• Create status reports on the activities performed as per management requirement.
• Provide documentation on newly discovered solutions and develop production ready solution support scripts.
• Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
• Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
• Participate in new initiatives for providing technical solutions.
• May support provisioning.

Functional Disciplines:

Portals/Program Briefs

The Operations Analyst II acts as a key team member, delivering technical solutions to complex and challenging problems. This mid-level role primarily handles in-depth customer and application issues, requiring thorough analysis, research, and problem-solving to resolve detailed and sometimes escalated concerns and deployments.

Experience, Education and Certification:

• Bachelor degree in computer science, electronics or telecommunication or equivalent experience.
• 2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
• Good understanding of Linux & PostgreSQL.
• Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
• Prior experience in Telecom Operations preferred

Additional Requirements:

• 24/7/365 helpdesk support, system monitoring, application support and willing to work in shift
• Ability to communicate status updates effectively to the project team and management.
• Ability to work independently as well as in a team environment.
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.