Operations Excellence, VP

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Vice President of Operational Excellence within the Payments Business Unit at Zelis Healthcare is a strategic leadership role responsible for driving continuous improvement across the Payments' processes, systems, and culture to achieve optimal performance, efficiency, and value. This role will lead a diverse team encompassing critical incident management, business process engineering, automation/AI, learning & development, and quality improvement. The VP of Operational Excellence will ensure that all initiatives align with the company's strategic goals and deliver measurable improvements in operational performance.

Key Responsibilities:

1. Leadership and Strategy:

• Develop and execute a comprehensive operational excellence strategy for the Payments Business Unit.
• Lead and mentor a high-performing team, fostering a culture of continuous improvement and innovation.
• Collaborate with senior leadership to align operational excellence initiatives with business objectives and strategic goals.
• Drive the adoption of best practices and industry standards across the Payments Business Unit.
• Continuously validate and monitor key performance indicators (KPIs) to track the team’s progress and success, providing regular reports and cross functional insights to leadership

2. Critical Incident Management:

• Oversee the critical incident team and process, ensuring effective issue triage, trending, root cause analysis, and remediation.
• Implement robust incident management protocols to minimize operational disruptions and enhance service reliability.
• Monitor and report on incident trends, identifying opportunities for proactive improvements.
• Serve as a point of escalation for critical issues, providing strategic solutions and ensuring swift resolution for service delivery

3. Business Process Engineering:

• Lead the Business Process Engineering team in utilizing Lean Six Sigma tools and methodologies to drive process improvements.
• Identify and prioritize process improvement opportunities, ensuring alignment with business goals and customer needs.
• Develop and implement process improvement initiatives that enhance efficiency, reduce costs, and improve quality.

4. Automation/AI:

• Serve as the Automation/AI Business Lead, responsible for the development and execution of the Automation/AI roadmap.
• Oversee the governance and execution of automation and AI initiatives, ensuring they deliver measurable value.
• Collaborate with cross-functional teams to identify automation opportunities and implement AI-driven solutions.

5. Learning & Development:

• Lead the Learning & Development team, including content design, facilitation, and knowledge management.
• Develop and implement training programs that enhance employee skills, knowledge, and performance.
• Foster a culture of continuous learning and development, ensuring employees have the tools and resources needed to succeed.

6. Quality Improvement:

• Drive a culture of quality and excellence, promoting continuous improvement and customer satisfaction.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.