Operations/Logistic Lead
Job Summary
Job Description
The Operations/Logistic Lead at Iron Mountain is responsible for overseeing daily logistics and warehouse operations. This role involves leading a team, planning and executing daily route assignments, monitoring progress, and ensuring operational excellence and compliance with transportation administration and maintenance processes. The lead will also provide support, resolve customer delivery issues, and assist with daily reporting and courier check-in/check-out procedures.
Must have:
- Plan for and execute daily route planning & preparation
- Daily task assignments to couriers
- Monitor route progress throughout the day, effect changes as appropriate
- Utilize routing software to construct efficient well-planned routes that achieve high levels of TCS
- Monitor workflow to ensure all transportation administration and maintenance processes are followed (DVIR, BDIR, Fueling, IFTA, DQ)
- Notify and Report to Management all variances to plan in Route Performance
- Provide phone coverage, including calls from drivers, customer service and other route related inquiries
- Provide backup coverage for vacant routes, absences as needed
- Ensure safety & security procedures are understood and followed
- Resolve customer delivery issues
- Execute daily reporting of metrics as assigned
- Assist supervisor with courier check in / check out process
Good to have:
- Bilingual in Spanish
2 skills required
Job Details
Responsibilities:
- Ability to lead a team with experience doing so
- Adaptability
- Experience training others (even if it is just training peers on operational tasks)
- PIT equipment (turret truck, order picker, ride on pallet jack) experience preferred
- Bilingual in Spanish helpful
- Human Resources/Workforce Leadership - Plan for and execute daily route planning & preparation; daily task assignments to couriers; route efficiency, plan for next day. Monitor route progress throughout the day, effect changes as appropriate.
- Operational Excellence, Standards & Compliance - Utilize routing software to construct efficient well-planned routes that achieve high levels of TCS.
- Monitor workflow to ensure all transportation administration and maintenance processes are followed (DVIR, BDIR, Fueling, IFTA, DQ)
- Accountable to notify and Report to Management all variances to plan in Route Performance.
- Support/Coverage - Provide phone coverage, including calls from drivers, customer service and other route related inquiries.
- Provide backup coverage for vacant routes, absences as needed.
- Ensure safety & security procedures are understood and followed
- Resolve customer delivery issues.
- Execute daily reporting of metrics as assigned.
- Assist supervisor with courier check in / check out process.
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About The Company
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
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