Operations Manager

4 Months ago • 4 Years +

Operations

Job Description

The Operations Manager will drive operational excellence and successful delivery of iGaming products. Responsibilities include managing daily operations of game release and partner support, working with stakeholders to ensure on-time launches and issue resolution, overseeing game configurations, identifying optimization strategies, demonstrating a deep understanding of game design and testing, serving as escalated support, collaborating on projects, acting as a liaison between teams and partners, and serving as the key contact for regulatory testing. The role requires leading cross-functional teams, navigating a fast-paced environment, and excellent communication skills.

Must Have:

Manage daily operations
Lead cross-functional teams
Ensure on-time game launches
Oversee game configurations
Deep understanding of game design
Excellent communication skills

Add these skills to join the top 1% applicants for this job

swift

communication

quality-control

cross-functional

Job Description

Job Overview

As the Operations Manager, you will be instrumental in driving the operational excellence and successful delivery of our iGaming products. This role demands a blend of product management expertise, cross-functional leadership, and technical proficiency. You will be pivotal in coordinating efforts across departments and fostering a collaborative environment.

Responsibilities:

Manage day-to-day operations of AGSi game release and partner support, leading a team of support coordinators across various locations.
Work closely with commercial stakeholders and partners to ensure on-time, successful game launches and swift resolution of all issues within established SLA commitments.
Oversee and ensure the accuracy of all game configurations, adhering strictly to jurisdictional and partner requirements. Identify and execute optimization strategies to enhance revenue, player experience, and operational efficiency.
Demonstrate a deep understanding of game design, mechanics, and testing practices. Continuously expand your technical knowledge and expertise to provide insightful input and training to team members.
Serve as escalated support on technical and operations issues – helping to resolve and escalate as appropriate.
Work with department leads on various projects, helping to develop new features, tools and processes.
Act as a liaison between cross-functional teams and external partners, ensuring that technical and business requirements are accurately documented, communicated clearly and met in a timely manner.
Serve as the key contact within operations for all regulatory testing activities.

Requirements:

Bachelor’s degree in Business, Product Management, or a related field, or equivalent work experience.
4+ years of experience in an operational role, with a proven track record of leading cross-functional teams and optimizing complex processes.
iGaming industry experience strongly preferred.
Demonstrated leadership in managing diverse teams and complex projects, with the ability to navigate and succeed in a fast-paced, dynamic environment.
Exceptional communication skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.
Proven expertise in gathering technical requirements and translating them into actionable project plans.
Experience with QA testing techniques and a solid understanding of jurisdictional compliance regulations.

Note: All offers are contingent upon successful completion of a background check

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

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