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Operations Specialist

County Dublin, Ireland (On-site)

Operations Specialist

3 Weeks ago • 3 Years + • Operations • Undisclosed

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Job Description

The Operations Specialist will join the Assurance Resourcing Team at PwC Ireland, based in their Spencer Dock offices. Responsibilities include maintaining job records on staff planning tools, liaising with engagement teams to resolve scheduling conflicts, handling daily requests and queries from staff and managers, managing training bookings, processing leave requests, managing allocation tools, producing reports, liaising with team leaders, issuing forms, maintaining yearly staff requisitions, updating resourcing tools for portfolio changes, reviewing study leave timesheets, and managing time transfers. Proficiency in Microsoft Excel or Google Sheets is essential, with Alteryx being a benefit. The role requires strong communication, problem-solving, and attention to detail. The candidate will work independently and as part of a team, interacting with various levels of staff, from managers to partners.

Must have:

Proficient in Excel/Google Sheets
Strong communication skills
Attention to detail
3+ years admin experience
Ability to work independently and in a team
Manage staff planning and allocation
Handle staff queries and requests

Good to have:

Alteryx experience
Experience with Talent Link and iPower

Perks:

Competitive compensation package
Inclusive employee benefits
Flexibility programs

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Specialist

Job Description & Summary

An exciting opportunity has just become available for an Operations Specialist to join our Assurance Resourcing Team which sits within the BES line of service. The role is based in our state of the art offices in Spencer Dock. The ideal candidate will be proficient in Microsoft Excel or Google Sheets and Alteryx would be a benefit. The candidate would also have a keen eye for detail and willingness to learn.

The successful candidate will be part of the Operations team, representing one of the Assurance sectors and liaising regularly with the manager, senior managers, directors and partners in the business as well as dealing with queries from audit staff. Some examples of the responsibilities are listed below:-

Maintaining job records on the staff planning tool in line with Assurance Requisitions which are completed by engagement teams.
Discussing requests with teams and looking for solutions where more than one team wants the same person at the same time.
Dealing with day to day requests and queries from staff and managers.
Acting as a contact for Training on staff training bookings.
Considering staff leave requests and discussing approval with relevant parties. (Annual Leave, Overtime Leave and Unpaid leave).
Managing the Unassigned Process and Real Time Allocation Tool. This includes sending out availability of staff on a daily basis and creating new sheets each month.
Producing reports from Talent Link and following up on exceptions.
Liaising with Team Leaders on any discrepancies or unusual findings on various reports.
Issuing forms to obtain information from staff.
Maintaining the yearly staff requisitions for a particular Sector.
Updating resourcing tool for moves in manager portfolios due to reallocations, joiners, leavers.

Reviewing of /completion of study leave timesheets for students going on exam leave.
Time transfers on iPower (our timesheet system).

Experience/Skills:

Preferably 3 plus years experience in Administration.
A professional approach with an ability to work on own initiative.
Ability to work under pressure in a busy environment maintaining quality and standard of work.
Ability to work independently, taking responsibility for own work while working within a team environment.
Good communication skills to negotiate compromises and solutions with engagement teams.
Good excel experience is essential - sorting and matching data.

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Performance Management, Business Reporting, Communication, Conflict Resolution, Coordinating Staff, Data Analysis, Demand Management, Development Collaboration, Emotional Regulation, Empathy, Human Resources (HR) Report, Inclusion, Intellectual Curiosity, Optimism, Project Resource Allocation, Project Resource Management, Resource Allocation, Resource Identification, Resource Interpretation, Resource Management, Resource Sharing, Staffing Model {+ 10 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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About The Company

PWC

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At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.

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