Operations Specialist

About the role

We're on the lookout for an Operations Specialist to join Thatch. This role is vital for our company — you'll spearhead the operational process of streamlining enrollments and payments of Thatch members to national insurance carriers in cases where we’ve not yet built automation. As an early member of this team, you’ll have the unique opportunity to build Standard Operating Procedures (SOPs), assist with manual enrollments, interact with our Engineering team to build new operational features, engage with customers and build relationships with our carrier partners and vendors. This role entails consistent communication with customers, external partners, health insurance companies, and nearly every internal Thatch team.

The ideal candidate will be extremely action-oriented, constantly looking for ways to improve processes, and able to operate independently in a continuously evolving environment. The candidate should be comfortable being uncomfortable. There are constantly new challenges arising and the candidate should be comfortable in an environment where they will need to gather and learn information independently.

What you'll do

• Build out and maintain Standard Operating Procedures (SOPs) for our internal Operations team
• Manage a queue of enrollment and payment tasks from Thatch to insurance carriers.
• Engage with the Engineering and Operations teams to build internal and external tools to improve our operational efficiency as we scale
• Collaborate with our customer facing teams including Sales, Support and Advising to create solutions to address distinct customer needs
• Balance projects and responsibilities necessary to develop the operations function with ongoing customer needs
• Work with vendors and carriers to develop new operational models as we introduce novel automation to the ICHRA space
• Learn new things quickly and adapt to new processes often as we refine our workflows

Background we're looking for

• A Bachelor’s degree and some on-the-job experience (may include internships)
• Experience thriving in a high-paced environment
• A strong growth mindset and desire to learn and improve
• Well-developed organizational and writing skills
• Ability to think critically and solve complex problems with limited oversight

Experience we’d be particularly excited about

• A track record of success and recognition in your professional or academic career
• Experience in the health insurance or benefits space
• Diverse job experience; you possess a broad range of skills, can adapt to different environments, and have a proven history of making a significant impact

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 20 minute phone screen to talk through your background and interest in Thatch
• 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute Zoom meeting to meet 2-3 members of the team
• 30 minute Zoom meeting with the hiring manager to work through a live case study
• 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles