About The Team

Are you ready to revolutionize the way people transact and manage their finances? The Binance Pay & Card team is on a mission to transform digital payments with our cutting-edge crypto payment solutions. Join us and be part of a dynamic team that's driving the future of financial technology, making crypto transactions seamless and accessible for everyone.

Responsibilities

• Review and analyze cardholder dispute claims, gather evidence, and communicate with users to ensure timely and fair resolutions.
• Collaborate with partners and internal teams to resolve disputes within regulatory deadlines and identify potential fraud.
• Support compliance by monitoring merchant activity, analyzing data, and escalating suspicious patterns to protect the ecosystem.
• Assist in resolving critical card and pay program queries, working closely with cross-functional teams.
• Lead process improvements, document SOPs, and perform operational tasks to enhance Pay & Card service efficiency.

Requirements

• Strong analytical and problem-solving skills with attention to detail and ability to manage multiple priorities.
• Excellent communication skills to engage effectively with customers, partners, and internal teams.
• Proactive mindset with experience or interest in payments, card operations, or compliance preferred.
• Organized and detail-oriented, capable of documenting processes and driving continuous improvements.
• Ability to work in a fast-paced environment and meet regulatory deadlines.
• Bachelor’s degree or equivalent experience in business, finance, operations, or related fields.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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