Orders Analyst

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Order Desk Analyst, you’ll learn about the internal order processes. You will work closely with other internal stakeholders, such as Sales and Finance, to ensure Dialpad Customer Accounts are provisioned in a timely and accurate manner, while striving for efficiency across the post-sales process. 

This position reports to our ARG Manager of Global Deal Desk & Order Processing and is based in our Buenos Aires office.

Dialpad’s Order Desk Analyst will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They play an integral role in the end-to-end deal cycle, acting as the primary point of contact and subject matter expert for post-sales order provisioning. In this role, you’ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales.

Dialpad’s Global Order Desk team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the post-sales cycle, while maintaining and adhering to business policies and procedures.

What you’ll do

• Lead the Orders activities by assisting as front-line support for complex requests as they relate to post-sales activities, including internal inquiries and account provisioning.
• Process incoming customer service orders, ensuring they are accurately entered into the system.
• Verify order information (e.g., product availability, shipping details, pricing) and confirm with relevant departments as needed.
• Track provisioning status and provide timely updates to internal teams.
• Analyze order data to identify discrepancies or issues, and work to resolve them promptly.
• Prepare and maintain reports on order trends, volumes, and potential bottlenecks.
• Ensure compliance with company policies, order protocols, and customer requirements.
• Work cross-functionally with various stakeholders within the business, such as Sales, Accounts Receivable, and Billing Teams.
• Create / Improve documents to track internal Orders processes/procedures and find innovative ways to improve support for business growth.
• Provide excellent customer service through communication and follow-up.
• Assist with ad-hoc special projects and general administrative tasks, as required.

Skills you’ll bring

• Strong attention to detail and communication skills.
• Thrives in a dynamic environment, effectively managing multiple priorities with flexibility and focus.
• Experience using Salesforce is a plus.
• Previous experience in an operations or order processing role is required.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.