Philips ECG Customer Project Manager Ambulatory Monitoring & Diagnostics

Job Title

Job Description

Help shape the future of healthcare with AI and innovation. At Philips, we're not just imagining the future of healthcare—we're creating it. As a Customer Project Manager in our Ambulatory Monitoring & Diagnostics (AM&D) team, you'll play a key role in delivering advanced ECG solutions powered by Artificial Intelligence to hospitals and private players across the globe (except for North America and China).

You'll be part of an energetic and highly motivated Commercial Services & Solutions team, working closely with our Technical and Clinical Consultants to streamline all customer implementations from order intake to customer implementation and support. You will lead the end-to-end service process (based on comprehensive project planning) and bring the customer-focused delivery to a next level in terms of professionality, scalability and compliance.  To be successful in this role it requires: strong cross-functional stakeholder management, a structured process-oriented approach, work under limited supervision and a high dose of energy (around 3 days a week on-site).

Your Key Responsibilities

• Lead the customer delivery program management: streamline all customer implementation projects from order-intake to sales. Your key focus will be on Philips IntelliSpace ECG, IBE, Cardiologs and ePatch, which require alignment with a cross-functional stakeholder network and strong project management skills.

• Establish solid internal process flows (value stream map) and governance models based on best practices and Philips global and local standards (keeping in mind the corporate matrix environment) to ensure that an efficient order-to-cash process is executed. You are a key facilitator and central orchestrator in this area to connect all the dots.

• Coordinate the execution of local customer implementation projects in close collaboration with the customer project management teams in the different countries (zones). Here you oversee the progression of the different projects and ensure that the local project teams execute within the agreed-upon timeline, budget, and quality standards. In case needed – you will act as customer-facing project manager on behalf of the channel partners or local Philips teams.

• Facilitates effective communication and collaboration among stakeholders to ensure alignment with customer goals, quick issue resolution, and high customer satisfaction. Collaborates with Philips sales teams and partners on project intake and execution by coordinating technical planning and safeguarding the capacity of the technical and clinical consultants (capacity management).

• Analyzes customer project performance data and metrics, provides strategic insights and recommendations to optimize project outcomes, enhance customer value, and support continuous improvement initiatives. Conducts thorough post-project evaluations, gathering and analyzing customer feedback to identify areas for improvement and ensure that future projects benefit from lessons learned.

What You Bring 

• A bachelor’s degree in business management or related field (master’s degree preferred)

• 5+ years experience with project, process and program management (certificates preferred)

• Excellent English communication & presentation skills to build relationships effectively

• Pro-active mindset and a high dose of stamina & energy to coordinate complex processes

• Affinity working with a wide range of (external) stakeholders – especially technical stakeholders

• Performance management skills: KPI management and general business acumen

• Experience within health care / health technology setting preferred but not required

Why Join Philips?

Working at Philips means joining a purpose-driven company focused on improving 2.5 billion lives annually by 2030. In AM&D, you’ll be part of a passionate, world-class team driving AI-powered healthcare transformation. Here, innovation meets impact. Your work will directly influence how patients are monitored and diagnosed—faster, more accurately, and more efficiently. Are you ready to shape the future of ambulatory diagnostics and be a part of something bigger?

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is a field based role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.