Player support JP/EN: Remote/ Night shift
Job Summary
Job Description
Support player service operations including evaluation, monitoring, and analysis of results. Perform Japanese-English and English-Japanese translation and proofreading. Respond to player issues via chat and email, such as password resets. The role involves shift-based work from 3 AM to 12 PM, 365 days a year, including weekends and holidays.
Must have:
- Native reading and writing skills in Japanese
- Business level English
- 0~3 years of customer support experience
- Passionate about the video game industry
- Able to deliver excellent customer service via email and chat
- Able to understand games from a gamer’s perspective
- Capable of analyzing and solving information accurately and swiftly within guidelines
- Possesses a team player mentality
Good to have:
- Customer service and/or video game, travel support, help desk, technical support experience within an email contact center environment
Perks:
- Collaborating with people creating innovative interactive entertainment
- Dynamic and entrepreneurial culture
- Video games focused environment
- Contract Employee (Permanent employee promotion is available)
- Trial period: 3 months / No change in conditions
- Up to 50,000 yen reimbursement or train pass
6 skills required
Job Details
Description
- Support the Player service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: Shift based - 3AM~12PM
- Support 365 days a year including weekends and holidays (shift work)
Requirements
- Native reading and writing skills in Japanese.
- Business level English
- 0~3 years of customer support experience. (We have both junior and senior role for this position)
- Passionate about the video game industry.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Who we are:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit http://www.side.inc/
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About The Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.
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