Principal, AI-Augmented Organization Design & Change

Role Overview:

As the AI Organizational Design Lead, you will report to the Head of Talent & Organizational Effectiveness, with a dotted line connection to the centralized AI Hub. The AI Hub is designed to accelerate enterprise value by creating and building alignment and governance across AI initiatives.

In this role, you will be at the forefront of transforming how work is structured and executed across the enterprise. Your focus will be on designing future-ready organizational models and workflows, while ensuring a smooth, human-centered transition to an AI-augmented operating model.

You will possess deep subject matter expertise and lead strategy for organizational design, stakeholder engagement, capability development, and enterprise-wide adoption, ensuring that AI transformation is scalable, inclusive, and aligned with Vertex’s culture and purpose. You bring a genuine passion for the transformative potential of AI and are energized by the opportunity to shape how it redefines work, unlocks human potential, and drives enterprise innovation.

Key Responsibilities:

1. Lead Organizational Redesign for AI-Augmented Work

• Lead and conduct research to understand how AI and other technologies can best augment human work, developing evidence-based frameworks for job design and organizational structure.
• Redesign roles, teams, and workflows to reflect the integration of AI in daily operations.
• Identify opportunities for task automation, or redefinition in partnership with functional leaders and People and Culture (P+C).
• Design target-state operating models that embed responsible AI use into structure, governance, and accountability models.
• Collaborate with enterprise architecture, HR, and technology leaders to align organizational design with AI strategy.

2. Drive End-to-End Change Management

• Develop and execute the change management strategy for AI workforce transformation—including stakeholder engagement, readiness assessments, communication plans, and resistance management.
• Champion a human-centered approach to change, addressing employee concerns and upskilling needs at all levels.
• Ensure inclusive transformation by bringing in voices from diverse business units, frontline teams, and support functions.
• Embed change agents and champions across the organization to support grassroots momentum.

3. Support the AI-Enabled Transformation Roadmap

• Shape the enterprise AI transformation roadmap by integrating redesigned organizational structures, HR interventions, and technology deployment plans.
• Collaborate with P+C, IT, and business leaders to sequence redesign phases and align on milestones, metrics, and change management.

4. Executive Communication & Stakeholder Engagement

• Serve as a trusted advisor and consultant to C-Suite, business, and transformation leaders on culture, structure, and capability shifts.
• Engage senior leadership to ensure sponsorship, alignment, and modeling of AI-enabled behaviors.
• Design and facilitate leadership workshops, town halls, and roundtables to drive clarity, conviction, and consistency .
• Leverage strong communication and influence skills to inspire cross-functional teams and shape enterprise-wide adoption.

5. Monitoring & Continuous Improvement

• Maintain a centralized transformation repository: task redesigns, role definitions, performance indicators, lessons learned, and adoption metrics.
• Use feedback loops to refine redesign frameworks and ensure sustainable value realization.
• Promote a culture of continuous learning and adaptation as the organization evolves how work is defined, performed, and managed.

Qualifications & Experience:

• Minimum 12 years in organization design, workforce transformation, HR/OD consulting, or enterprise AI programs.
• Deep expertise in org design models, task/job analysis, role redesign, skill mapping, and large-scale workforce transformation.
• Proven experience integrating emerging technologies, especially AI , into work processes.
• Experience leading organizational change initiatives, with a strong preference for candidates holding certifications such as Prosci® Change Management, or equivalent.
• Understanding of AI’s impact on work design, automation, ethical implications—and ability to embed AI responsibly across organizational functions.
• Experience designing and leading cross-functional governance bodies such as steering committees or transformation boards.
• Executive presence with the ability to effectively influence C-Suite and shape strategic direction.
• Bachelor’s degree in Organizational Psychology, Human-Computer Interaction, Industrial-Organizational Psychology, or a related field required; advanced degree preferred.

Pay Transparency Statement:

Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements*.