Principal Instructional Content Design Manager
Job Summary
Job Description
- Define and lead content design strategy for CTS
- Design and deliver high-impact content in rich formats
- Create scalable frameworks, templates, and guidelines
- Apply principles of instructional design, UX, and information architecture
- Use customer insights, behavioral data, and performance metrics
- Collaborate with stakeholders across content, support, UX, and technology teams
- Stay up to date on trends in content design, instructional methods, UX, and emerging technologies
4 skills required
Job Details
Position Overview
As a Principal Instructional Content Design Manager within the Content Strategy & Experience team, you will lead the creation of rich, multi-format content that helps customers understand, adopt, and succeed with our solutions. This strategic hands-on role blends instructional design, UX thinking, and information architecture to support both scalable documentation and intuitive support experiences.
You will shape the content design strategy for Customer Technical Success (CTS), delivering clear, accessible guidance through user guides, structured collections, videos, interactive help, and web-based experiences. You'll also set standards, enable content contributors through scalable frameworks, mentor peers, and help elevate the craft of content design across CTS.
Responsibilities
- Define and lead the content design strategy for CTS, ensuring customers receive clear, actionable guidance across multiple touchpoints
- Design and deliver high-impact content in rich formats—user guides, structured collections, video tutorials, interactive help, and web-based experiences
- Create scalable frameworks, templates, and guidelines to support content contributors across CTS in producing consistent, high-quality content
- Apply principles of instructional design, UX, and information architecture to improve clarity, usability, and discoverability of support content
- Use customer insights, behavioral data, and performance metrics to continuously measure and improve the content experience
- Collaborate with stakeholders across content, support, UX, and technology teams to align content experiences with customer journeys and product workflows
- Stay up to date on trends in content design, instructional methods, UX, and emerging technologies; apply relevant insights to evolve content practices, drive innovation, and support continuous improvement across the team
Minimum Qualifications
- 7+ years of experience in content design, instructional design, UX writing, or technical content development, with a strong portfolio of multi-format content (e.g., step-by-step guides, videos, structured collections, content-driven web pages)
- Deep expertise in content architecture, taxonomy, metadata, and scalable content models that support modularity, reuse, and consistency
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Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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About The Company
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
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