Principal Professional Services Engineer

Description

What We Do

Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision.

Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!

A Principal Professional Services Engineer (PPSE) provides technical and consultative services to their assigned accounts to drive the adoption and maturation of the customers’ deployments. The post sales engineer must be able to solve technical and process challenges to ensure customer success. The PPSE must also understand the customer environment (people, process, and technology) and how the deployment supports the customer goals and use cases. The PPSE role is to ensure solution success, customer satisfaction and account renewal/expansion whilst acting as a technical expert between our customers and us.

What You Will Do

• Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plans of action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the solution.
• Interface with Support and/or R&D to resolve technical issues that may impede success.
• Define and create polices in accordance with customer’s business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Manage software and hardware upgrades.
• Deliver deep dive technical workshops with customers.
• Manage of the solution in accordance with the customer’s business goals.
• Create customer reports to achieve project alignment and unity of effort.
• Manage customer expectations and engagements in alignment with planned outcomes.
• Be a senior member of the team, acting as a technical expert and mentor to peers.
• Develop deep knowledge around all technologies, with the ability to deliver both Engineer and Architect activities.

What You Will Bring To Us

• 10+ years of experience in an IT related field.
• Consultative experience designing and advocating for best-practice solutions, providing guidance and advice to customers, leveraging industry experience and best practices.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows based operating systems and Unix systems, specifically Linux.
• Expertise deploying large scale enterprise deployments/data centers.
• Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems.
• Experience implementing complicated software products that involve multiple components.
• Ability to clearly document complicated steps and procedures to a high standard.
• Working knowledge of shell, perl and xml scripting.
• Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding.
• Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies.
• Excellent interpersonal skills and experience working in demanding and challenging environments.
• Technical support experience a plus.
• Bachelors Degree in Computer Science, Engineering or equivalent industry experience.
• Experience and Certified Administrator (FSCA) a plus.
• CISSP and/or PMP certification a plus.
• A self-motivated individual with a ‘can do’ attitude. Driven by delivering high quality work and a passion for driving improvements.
• Ability to work independently in a mix of workplace environments including Large enterprise, commercial and military / government agency customers.
• Able to travel domestically and abroad as necessary.

What We Offer You

Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity. Apply now to find out more!

More About Us

The 4D Platform™ provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted us as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, we make every cybersecurity investment more effective. Learn more at www.Forescout.com.

Our Mission

To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

Our Vision

A world where every cyber asset is seen, secure and compliant.

Our Cultural Values

• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
• Customer Driven – We listen, we learn, and we make it right.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
• Relentless – We're smart, determined, and find a way. We figure stuff out.
• One Team – We all work together, and we all win together.

Our DEI Statement

At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES:We value the partnerships we have built with our preferred vendors. We do not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.

No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

#LI-VS1

We are proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.