Product Operations Manager

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview

We are seeking a hands-on Product Analytics Manager to join our new Product Operations team and lead our embedded analytics model across our four Business Units (BUs). This role bridges Product Management and data, ensuring we define the right metrics, instrument events correctly, and translate findings into actionable insights. You will own our overall metrics that matter (MTM) framework across all BUs, tracking plan governance, event taxonomy, data quality, and reporting cadence, while coaching a team of embedded analysts aligned to each BU for maximum impact. You’ll partner with Product, Engineering, Finance (BI/BA), and GTM teams to ensure trustworthy data, clear insight narratives, and measurable impact on product outcomes. Reporting directly to the Director of Product Operations, this is a highly strategic role in a newly established team that’s designed for maximum impact.

Key Responsibilities

Strategy & Operations Model

• Design and run an embedded analytics operating model across all our Business Units
• Partner with the Director of Product Operations on orchestrating our strategic rituals (QBRs, Product Summits etc) by ensuring each Community has instant access to the data they need to report with ease and confidence
• Define our shared standards across product analytics
• Build a community of practice, playbooks, and peer reviews

Metrics & Governance

• Work with your analysts and product leaders to define metrics that matter and KPI hierarchies (North Star, input/health metrics) per BU, maintain a companywide event taxonomy and naming conventions.
• Ensure your team has the mentorship and support to be able to be impactful in their assigned Business Units.

Instrumentation & Data Quality (Center of Excellence)

• Assist your team in querying and analysing raw event data using SQL, as needed
• Own the tracking plan and schema governance (events, properties, IDs), code-ready specs, versioning, and QA
• Supervise client/server instrumentation choices and ingestion checks across web and mobile.

Reporting & Decision Support

• Establish executive and BU scorecards for strategic reporting, with automated data flows, in partnership with our Business Analytics team
• Ensure qualitative and quantitative reports your team produces include interpretation and recommendations for non-technical audiences

Tooling & Integration

• Oversee our entire product analytics stack, ensuring we have the right tools for each Business Unit (Amplitude, Mixpanel, Pendo)
• Oversee integrations with our data warehouse
• Take ownership of our centralized survey strategy across all BUs, defining the standards, tools and frequency of results.

Leadership & Coaching

• Manage and develop a team of product analysts
• Set cadence (backlog grooming, data reviews), conduct analyses readouts, and raise data literacy across Product Managers and leaders

Required Experience & Skills

• 5-7+ years in data analytics, product analytics, product management or adjacent analytics roles
• Past people leadership is highly desirable, or a proven track record of mentoring and developing people
• Strong SQL skills and comfort working with raw data. Knowledge of any other major programming language (e.g. Python, R) or API development a big plus.
• Experience with tracking plans, event taxonomies, data governance, and instrumentation QA across web and mobile
• Experience with data modeling/ETL concepts (e.g., dbt, pipelines) and BI (Tableau/Power BI/Looker)
• Proven ability to translate data into plain English and drive decisions with clear narratives and trade-offs
• Strong stakeholder management with Product, Engineering, and Finance leaders.
• Experience with product analytics tools (Pendo, Amplitude, Mixpanel) is a big plus.
• Familiarity with mobile analytics limitations and privacy constraints is highly desirable
• Familiarity integrating AI and automation within core operational workflows
• Passion for how software products are built and the role data plays in the development process

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.