Product Operations Program Manager
4 Months ago • All levels
Product Management
Job Description
As a Program Manager, you will be crucial in developing the product operations strategy and ensuring smooth teamwork. Key responsibilities include: optimizing processes for SaaS product management, improving workflows, and boosting team efficiency; fostering collaboration between product and field teams such as Sales, Go-to-Market, and Customer Success for product launches and feedback; promoting a data-driven culture through the use of KPIs; and boosting adoption of new features by creating educational programs.
The Product Operations team is committed to driving excellence at scale. As a Program Manager, you’ll play a pivotal role in shaping our product operations strategy and ensuring seamless collaboration across teams.
Responsibilities:
Optimize Processes: Implement and improve SaaS product management methodologies, streamline workflows, and boost team efficiency.
Drive Collaboration: Align product and field teams (Sales, GTM, Customer Success) around launches, feedback, and feature rollouts.
Promote Data-Driven Culture: Use data and KPIs to guide product decisions and strategy.
Boost Adoption: Develop programs to increase awareness, education, and usage of new features and products.
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