Product Risk & Controls Ops Manager - Payment Solutions

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a Product Risk & Controls Operations Manager to join our First Line of Defense Risk team supporting our Payment Solutions product team at PayPal. The ideal candidate has experience with payment processing, issue management, control mapping, risk assessment and network compliance. Must be able to understand a problem and quickly assess the criticality and potential exposure.

Job Description:

Essential Responsibilities:

• Identify issues and recommend best practices for risk management within the organization.
• Lead functional projects and programs that enhance risk assessment and mitigation efforts.
• Collaborate with teams to analyze business trends and their implications for risk management.
• Contribute to process improvements that enhance the effectiveness of risk management strategies.
• Provide guidance and support to team members in executing risk management initiatives.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Drive timely resolution of product-related payment issues by managing escalations and cross-functional communication; optimize the customer experience, minimize risk, and maintain compliance throughout the payment’s ecosystem.
• Categorize, prioritize, and escalate product issues based on their impact, urgency, and risk.
• Collaborate with cross-functional teams to design and execute effective control measures and issue mitigation plans.
• Ensure compliance with relevant regulatory requirements and industry standards related to payment processing and network compliance.
• Monitor and report on the effectiveness of issue management and associated control, providing regular updates to senior management.
• Stay up to date with industry trends, regulatory changes, and emerging risks to proactively address potential issues.
• Provide guidance and training to team members on Issue management best practices and compliance requirements.
• Critical thinker who does not only trust but verifies and uses data to justify cost / benefit of risk exposure.
• Foster a culture of risk awareness and continuous improvement within the organization.

Qualifications:

• Minimum of 8 years of experience in a risk management or compliance role within the payment processing or financial services industry.
• Strong knowledge of payments industry, network compliance payment processing regulations and electronic payment flows (card, alternative, cross-border)
• Proven ability to develop and implement effective risk/issue management strategies and control measures.

Subsidiary:

PayPal

Travel Percent:

0

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