Program Manager

General Summary:

Develops, defines, and executes plans of record, including: schedules, budgets, resources, deliverables, and risks. Monitors and drives the program from initiation through delivery, interfacing with internal and external stakeholders across functions on technical matters, as needed. Monitors budget/spending, on-time delivery, and achievement of program milestones. Represents the program and drives alignment across stakeholders.

Minimum Qualifications:

• Bachelor's degree in Engineering, Computer Science, or related field.
• 2+ years of Program Management or related work experience.

Preferred Qualifications:

• 5+ years of Program Management or related work experience.
• 1+ year of experience working in a large matrixed organization.
• 1+ year of experience with program management tools such as dashboards, Gantt charts, etc.

Principal Duties and Responsibilities:

• Supports the establishment of program goals and prioritizes deliverables under minimal supervision of Program Management stakeholders.
• Manages and takes responsibility for multiple small programs/technology with minimal complexity or a single program/technology with moderate complexity by applying up-to-date program management knowledge to meet deadlines.
• Builds and manages the execution of the Plan of Record (e.g., on time, on budget, within scope) for multiple small programs or a single medium sized program, which includes schedule and resource forecasting, stakeholder identification, method and frequency of communication, scope, and prioritization.
• Tracks all key metrics pertaining to a program, provides early warning for potential metric deviations and escalates in timely manner when metrics deviate significantly from Plan of Record.
• Coordinates the work of a small team on assigned tasks with guidance and maintains progress in tracking system.
• Identifies program issues/risks and creates a risk mitigation plan for multiple small programs or a single medium-sized program. Maintains and updates the risk tracker.
• Supports team vision and objectives by motivating team.
• Supports the compliance of processes by following best practices and procedures and providing observations for process improvement.

Level of Responsibility:

• Working under some supervision.
• Making decisions that are low to moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
• Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. May require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
• Completing tasks with multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
• Exercising creativity to draft original documents, imagery, or work products within established guidelines.
• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
• The responsibilities of this role do not include: Financial accountability (e.g., does not involve budgeting responsibility). Influence over key organizational decisions. Role in strategic planning.