PV | Client Management Assistant II | Affirmative Vacancy for Women

Company Description

MORE THAN A MACHINE, MORE THAN A DIGITAL ACCOUNT: a complete solution for our clients, a business made by people, for people.

We were born with the purpose of improving lives, sharing dreams and achievements. We do this through innovative solutions that transform, with simplicity and efficiency, the financial management of people and businesses.

And now, we are part of Serasa Experian: together we are creating a better future for everyone, expanding opportunities here and now. In addition to our customized solutions for businesses, we are also hand in hand with Serasa on the front of solutions for the end consumer who carries out a series of initiatives that contribute to the financial education, management and empowerment of the population. Through the Serasa platform, we enable the offer of the Serasa Digital Account, which is a payment account that allows consumers to make various payments, including for debt negotiations in Serasa Limpa Nome, quickly and securely.

Here at PagueVeloz we want to do things differently, be disruptive, welcoming and attracting entrepreneurs and showing that the financial market can indeed be: less bureaucratic, slow, old-fashioned and much less complicated. For this, we are building a strong, diverse team that is not afraid of challenges. Here, diversity is an ally of transformation. Therefore, we encourage and ensure applications from professionals who are: women, Black, indigenous, Asian and/or multiracial people, members of the LGBTQIANPN+ community, PwD and people in vulnerable situations.

Liked it? Then come tell new stories and be part of the #TimeVeloz too!

Job Description

We are looking for a Client Management Assistant II to join our team! This person will be responsible for offering support and service to our clients via phone/chat, ensuring a positive, resolution-oriented, and humanized experience.

Responsibilities:

• Provide inbound support via phone/chat;
• Clarify doubts, register requests, and guide clients on products, services, and processes;
• Act in problem resolution and complaint handling;
• Log interactions in internal systems;
• Monitor tickets and ensure timely client feedback;
• Contribute suggestions for continuous improvement of service processes.

Behavioral Competencies:

• Proactivity and empathy;
• Organization and focus on problem-solving;
• Ability to work in a team;
• Resilience and emotional control.

Qualifications

Requirements:

• High school diploma (higher education in progress desirable);
• Previous experience with customer service, especially by phone;
• Good verbal and written communication;
• Ability to deal with different customer profiles.

Differentials:

• Experience with CRM tools and service systems;
• Experience in call centers or contact centers.

Additional Information: Hybrid work in Blumenau/SC | Hours from 10:30 AM to 7:30 PM.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we are more than 4 thousand people who work in various teams and specialties. Here, every knowledge and diversity complements each other and you can work on what you love most, we are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is externally recognized through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Every recognition indicates that we are on the right track, providing an increasingly better work environment for our talents.

Come be #TimeVeloz!

Let's grow together! We truly want to contribute to the growth of those around us. Our Purpose? Improve lives, share dreams and achievements.