We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a highly experienced Senior QA Lead with a strong background in quality assurance, test management, and extensive expertise in the QTest framework. The ideal candidate will be responsible for managing complex QA programs, presenting insights to senior leadership, and ensuring quality processes align with organizational objectives.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100k – CAD $110k/year & benefits (see below).

The Role

Responsibilities:

• Lead and manage QA programs utilizing QTest, ensuring efficient test planning, execution, and reporting.
• Extract, analyze, and present reports from QTest to stakeholders, including Managing Directors and Technical Heads.
• Monitor test progress, quality metrics, and velocity charts to assess project health and drive continuous improvement.
• Collaborate with cross-functional teams to define QA strategies, test plans, and standards.
• Manage and optimize testing workflows, ensuring timely delivery and adherence to quality standards.
• Conduct regular reviews and present program updates to senior management, highlighting risks, issues, and achievements.
• Maintain proficiency in Jira and other related tools used for test management and integration.
• Be self-driven, proactive, and capable of managing multiple projects concurrently.
• Mentor and guide QA team members, fostering best practices and continuous learning.

Requirements:

• 10+ years of experience in QA, test management, or related fields.
• Proven expertise in QTest test management platform:
• Test case design, execution, and management.
• Extracting detailed reports and metrics.
• Monitoring velocity charts and progress dashboards.
• Solid understanding of Jira and integration of test management tools.
• Exceptional ability to present complex data to non-technical and executive stakeholders.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills, with experience presenting to MDs and technical leaders.
• Self-motivated, proactive, with superior time management skills.
• Program management experience is preferred.

Preferred, but not required:

• Certification in QA or Test Management (e.g., ISTQB, CSTE).
• Experience managing large-scale QA programs.
• Familiarity with Agile/Scrum methodologies.

We offer:

• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.