Quality Lead, Generative AI

Scale is looking for a Quality Control Lead to ensure industry-leading data quality across our Generative AI programs. In this role, you will be the authority on the usefulness of the data we send to our customers. You will hold delivery teams accountable across our highest-impact projects – engaging in nuanced quality issues head-on, as well as leading teams through strategic initiatives to enable reliable, scalable delivery across the organization.

You will

• Lead and develop a large team of quality control specialists.
• Partner with delivery teams to interpret and improve customer requirements.
• Oversee day-to-day operations, including workload allocation and reporting insights.
• Establish and uphold scalable best practices.
• Drive initiatives that improve quality, efficiency, and customer satisfaction.
• Act as the ultimate bar-raiser for data quality, ensuring customers know Scale delivers the most trusted data in AI.

Ideally you’d have

• A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field.
• 4+ years leading teams or scaling large operational/technical processes.
• Strong analytical and problem-solving skills (particularly in SQL) with attention to detail.
• Experience building systems, processes, and teams across multiple customer segments or product lines.
• A hands-on background in quality assurance, software development, or top-tier management consulting.
• Proven experience taking initiative in cross-functional technical environments.

Nice to haves:

• Master’s degree in Computer Science, Engineering, Operations, or a related field.
• Experience in AI/ML services.
• Experience in a fast-growing, less-structured startup environment.
• Experience building teams from the ground up.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$128,000 - $160,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.