Responsibilities
About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
- Responsible for improving core Prod ops metrics in target markets, including but not limited to search growth, content expansion and user experience
- Responsible for search candidate pool construction, monitoring regional search data, evaluating quality and effectiveness of online recommendation, understanding search needs and preferences based on metric infructuation, providing localized analysis and suggestions for the product ops team to optimize strategies
- Manage regional user feedback for search recommendations, take actions and record cases for periodical analysis to improve user experience accordingly
- Work closely and flexibly with data delivery teams and XFN stakeholders to achieve regional targets together
Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news
Qualifications
Minimum Qualifications
- Bachelor degree or above, preferably in tech or content/culture-related majors
- 3 year+ relevant experience in the tech industry, including but not limited to content, operation, news, search or related areas
- Excellent language skills: Both English and Japanese as it can be used as the working language
- Good at data analysis and communication skills and project management experience
Preferred Qualifications
- Experience in working with multiple stakeholders and collaborating across business units
- In-depth understanding of market culture, familiar with the Internet usage habits of local users
- Familiar with search engines and social media platforms, including but not limited to TikTok, Twitter, Instagram, Youtube, etc
- Team player, goal-oriented, ready to embrace change and challenges, able to work in a global team efficiently
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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